950xl camera focus broken

[lumianut]

After the latest os update, auto and manual focus are busted. Has anyone else experienced this?

 

[Con Georgiadis]

After the latest os update, auto and manual focus are busted. Has anyone else experienced this?

What version is your camera?

 

[TexasLabRat]

After the latest os update, auto and manual focus are busted. Has anyone else experienced this?

working for me. I had to do a hard reset from 10586.0 in order to get the update, so maybe that has something to do with it.

 

[lumianut]

What version is your camera?

Not sure how to tell but if I go to the store there is no update available for windows camera. I can try a hard reset but want to avoid if o can.

 

[anon(5326758)]

Not sure how to tell but if I go to the store there is no update available for windows camera. I can try a hard reset but want to avoid if o can.

To get your version open the camera, tap three dots and open Settings, scroll to the bottom of the settings. My version is 2015.1201.41.0 and both auto- and manual-focus work for me. But I also had to do a hard reset before I could install the .29 update.

 

[lumianut]

To get your version open the camera, tap three dots and open Settings, scroll to the bottom of the settings. My version is 2015.1201.41.0 and both auto- and manual-focus work for me. But I also had to do a hard reset before I could install the .29 update.

Yeah I have the same version. I'll try a hard reset and see if that does the trick. Appreciate the help!

 

[Aurelink]

having the same problem here (App version 2015.1201.41.0)
I tried to use another app (360 Sight) and the focus is working great.

I'm usually not really the complaning type, but I miss Lumia Camera a lil' bit.

 

[lumianut]

having the same problem here (App version 2015.1201.41.0)
I tried to use another app (360 Sight) and the focus is working great.

I'm usually not really the complaning type, but I miss Lumia Camera a lil' bit.

Tried that app and it does focus, very odd! I did find if you tap your phone while focusing it seems to help briefly. Not sure if a hard reset will fix this or not now. Might be camera app related.

 

[Aurelink]

I really think it's app-related. Since the manual focus works great, it's the automatic focus feature that is broken for now

 

[stoneshop]

Same here on my 950. Camera app always bad focus and Pro Shot is always spot on. And I am still on .0 build.

A few days later now, updated to .36 and as far as I can tell the autofocus of Windows Camera has improved a lot.

 

[lumianut]

I took mine to the Microsoft store and they swapped it out for a new unit. This one has no problems. I think there was a bad batch from the manufacturer.

 

[athloni]

So it's hardware related?

 

[lumianut]

For me it was hardware related.

 

[ordivergens]

I would think that if the auto focus works better with a third party app like Proshot, then it is most likely a software/firmware issue, rather than a hardware fault.