950XL Waiting Room

[jmajid]

I talked to paypal and they said funds were there and preauthorized for MS but MS just didn't process it when they should have, as of last night when I called MS CS funds were still there and waiting.. Bottom line, MS just didn't process the order in the order they received it.. Sucks because I even called MS about this concern and even gave the Supervisor the order verification case # which he verified but would do nothing to help.. Sad thing is I got MS CS before the order went to cancel this morning and they wouldn't change the form of payment to my CC... In my books thats not very good customer support.

in my mind, i would take your order number and get back to customer service and explain to them again the situation.
that is disappointing to say the least and definitely not the way Microsoft should handle an order of any value.
i wouldnt give up on it... go to twitter and voice your opinion there - usually that gets people attention and can help.

 

[GSOgymrat]

How does it look?

Nice! The leather feels soft, like it is actually leather and not synthetic. It is very light weight. The real test will be how it looks and feels when attached.

 

[HoosierDaddy]

So what did you have to do to get your order re-instated?

Nothing. That's part of the joy of dealing with Digital River. Current and past orders magiliciously re-appeared in a few hours.

All my complaints about the atrocious chat and phone support (http://forums.windowscentral.com/of...how-bad-can-microsoft-store-chat-support.html) are all making sense now and actually reflect a high-water mark for DR instead of a low tide for MS (other than for choosing DR)

 

[jaimeastin]

I had a similar issue with paypal and the Microsoft online store. My order was canceled for no real reason at the very couple of days before shipping a preordered videogame... I called CS and they were able place a new order, but if I was no watching my order I would have gone unnoticed for a while...

Now, I have never had this happen when I ordered or preorded my surface computers with my credit/debit card... I guess I avoid using paypal on the Microsoft site for "big/important" orders.

update: After reading more comments, I guess this is a digital river thing... My order disappeared too. They could not find my order. I thought I was going crazy... maybe I did not click the final action button to submit my order...
Thankfully, I had the paypal transaction to show the MS cs rep by email...

Funny thing is, my friend had a similar issue with the last iphone preorder. After getting all complete online, her reservation disappeared and apple could no find it... She had an email, but that was it... Finally a day or so before the orders went live, her reservation came up. At that point she had two because all apple could giver her was a "pending" one after the mishap was caught.

 

[TennisGuy45]

I did not pay for express shipping but for whatever reason my estimated delivery is TOMORROW!!!!

Sweet :smile:

 

[Mark Kaplan]

I did not pay for express shipping but for whatever reason my estimated delivery is TOMORROW!!!!

Sweet :smile:

Same here! Too bad I'm on a plane and won't be able to get it until Monday.

 

[HoosierDaddy]

Nice! The leather feels soft, like is is actually leather and not synthetic. It is very light weight. The real test will be how it looks and feels when attached.

I like how companies like McDonalds and Mozo provide jobs for cows. Literally millions would have never even been born without them.

 

[jmajid]

So i just saw Daniels tweet about how Cortana is offering to track his 950XL for him
THAT is pretty cool, you have to admit!
Also, that means the embargo is going to be lifted for 950XL reviews...very very soon

 

[ShadowMario3]

I talked to paypal and they said funds were there and preauthorized for MS but MS just didn't process it when they should have, as of last night when I called MS CS funds were still there and waiting.. Bottom line, MS just didn't process the order in the order they received it.. Sucks because I even called MS about this concern and even gave the Supervisor the order verification case # which he verified but would do nothing to help.. Sad thing is I got MS CS before the order went to cancel this morning and they wouldn't change the form of payment to my CC... In my books thats not very good customer support.

That's unfortunate to hear for us PayPal users. I was told by PayPal CS that even though the pre-authorized payment expired, the order is still seen as "pending" on their end, and they are waiting on Microsoft to pull the money from it. I haven't received a cancellation or request to change payment email yet, but I'm expecting that to happen soon (I pre-ordered during the ship by November 25 period). Just annoying how they offer PayPal as a payment option and can't use it properly for pre-orders.

Oddly enough though, back when the Surface Pro 3 was going to be released, I used PayPal for pre-ordering that as well. There were no issues with that as I got both it and the type cover on release day. Hopefully it'll be the same for the phone.

 

[maestromato]

Accounts.microsoft.com shows order as Complete, I now have no money in my bank account XD, microsoftstore account still shows "In Process", no tracking email yet! I ordered on 11/16 at about 6:22 pm EST

 

[tuxedo323]

On the weekend, my 950XL order suddenly disappeared from my account at the store. Had me worried until I noticed that all prior orders were gone too. That's when I noticed that MS, in a massive failure in judgement IMO, has their on-line store farmed out to Digital River which is a HORRIBLY inept company. So if we are taking bets, I'll put my money on Digital River. PayPal is a much better run company.

Uh oh.... They use Digital River?!? On second thought, I'm glad I did an in-store order.

 

[sph0308]

Check out this unboxing video of the brown leather Mozo back for the 950...absolutely beautiful ! This is the same one I am getting for my 950 XL

Mozo cover for Lumia 950 unboxed and reviewed - WMPoweruser

 

[Ben Schmidt1]

Check out this unboxing video of the brown leather Mozo back for the 950...absolutely beautiful ! This is the same one I am getting for my 950 XL

Mozo cover for Lumia 950 unboxed and reviewed - WMPoweruser

Looks good, but the review was horrible.

 

[HoosierDaddy]

Check out this unboxing video of the brown leather Mozo back for the 950...absolutely beautiful ! This is the same one I am getting for my 950 XL

Mozo cover for Lumia 950 unboxed and reviewed - WMPoweruser

I want to see ONE more production cover to see if the grain and mottling are identical on all the Cognac backs. I wish he had commented on whether the stitching is real or stamped/died. If it is real stitching, I don't understand why they aren't charging more for the cognac. The black and white don't have the expense of stitching but all are stamped. Basic business practices would be to charge more for ones that cost more to make. Duh! So is the stitching just stampings that look like stitching, or did Mozo consciously decide to make less money on the Cognac?

 

[Captpt]

in my mind, i would take your order number and get back to customer service and explain to them again the situation.
that is disappointing to say the least and definitely not the way Microsoft should handle an order of any value.
i wouldnt give up on it... go to twitter and voice your opinion there - usually that gets people attention and can help.

I did, even escalated to supervisor(I was always courteous and never rude)
He said he agreed it should have been processed in the first hour or two but nothing he could do.. My order at the time was still in pending status but he said he couldn't update the payment form even with the order still being live, Paypal notification didn't register at MS yet.. Crazy if you ask me... I just posted on WP support twitter.. not holding my breath though..

 

[occamsmonkey]

I liked and retweeted as that tends to get their attention.

 

[d33pth0u9ht]

How does it look? High quality?
I ordered on as well, but have not received it yet.

 

[jmajid]

I did, even escalated to supervisor(I was always courteous and never rude)
He said he agreed it should have been processed in the first hour or two but nothing he could do.. My order at the time was still in pending status but he said he couldn't update the payment form even with the order still being live, Paypal notification didn't register at MS yet.. Crazy if you ask me... I just posted on WP support twitter.. not holding my breath though..

I liked and retweeted as that tends to get their attention.

may i suggest you tweet to @lumiahelp - the microsoftphone account is closed...
also cc microsoftstore as they are the twitter account for the store...

 

[gerbir21]

I have a pending debit on my credit card as of 11/23 and the MS site still lists 'Order in process'.
Looking forward to seeing myself & my fellow Canadians get their hands on their orders.
The print on my F5 key is starting to disappear... :smile:

 

[jmajid]

I have a pending debit on my credit card as of 11/23 and the MS site still lists 'Order in process'.
Looking forward to seeing myself & my fellow Canadians get their hands on their orders.
The print on my F5 key is starting to disappear... :smile:

you can also start to wear our your ctrl and R keys...