Don't bother asking Sprint anything about the update, they like Samsung won't tell you squat! AT&T's Neo and Verizon's ATIV SE haven't been updated either.
Don’t bother asking the Sprint forums anything about anything. The SprintCare social media reps may mean well, but aren’t trained well. They are just following a script, take absolutely no initiative to search out real answers from internal resources, and have three primary functions: to sort out specific and addressable customer care issues and then route them to the correct fix agency, to appear responsive and empathize with any possible complaint, and to cheer and repeat any positive comment. They aren’t there to address product roadmap items, to include software updates, and their script points to others like Samsung for the delay.
Post any question about the status of 8.1 for the ATIV S Neo and you can automatically create your SprintCare response by picking any of the following canned answers:
1. “I’m glad that you are enjoying your device! We’re here if you need any assistance. Thank you for being a part of the Sprint family.”
2. “Thank you for posting. Please let us know if you have any questions or concerns. We’re here to help!”
3. “We agree the ATIV S Neo is a great device! Once the manufacturer provides us with the update, it will be announced through your device’s specific forum, here in the Community. Stay up to date with the latest device updates, launches, and more by visiting Sprint.com/newsroom.”
4. “We understand your frustration and would truly hate to lose you as a customer. However, the software updates for your phone are provided by the manufacturer of the phone and not Sprint. We suggest contacting Samsung. If you have any other questions, just let us know!”
5. “You never know, we may still see an update. Keep your fingers crossed! When we know the plan we’ll post it to the website.”