Check out this twitter exchange between Verizon and a guy that wants to get a Lumia 950 on Verizon. I love that they basically told him to buy one and see if it will work!
The guy clearly knows the phone isn't available on Verizon and won't work and is just being a moron to a rep just trying to do their job and clearly stated they don't carry the phone. These front line support people aren't privy to all the reasons why a phone is or isn't on their network yet this fool tries to pass it off like its this reps fault. As far as I'm concerned he's the bigger imbecile here along with all the other delusional, rabid Microsoft fanboys who think this is actually funny.
I love that they basically told him to buy one and see if it will work!
Could you point out the part of the conversation where the Rep says just buy one and try it?
I can't see that. The Rep just keeps affirming only Lumia 735 or LG Lancet are available or to reference the compatibility page.
IMHO, the guy was trying to goad the Rep into making an error and the Rep did an admirable job.
I don't see anything "amazing" in the conversation. It's like a bad prank call made by a 6th grader.
For the record, I'm not pro-Verizon in any way. I would not touch their overpriced services with a 10 foot pole.
IMHO, the guy was trying to goad the Rep into making an error and the Rep did an admirable job.
I don't see anything "amazing" in the conversation. It's like a bad prank call made by a 6th grader.
For the record, I'm not pro-Verizon in any way. I would not touch their overpriced services with a 10 foot pole.
I don't agree. The rep shouldn't have repeatedly tried to steer him away. The rep says "you know what you want," then says, "you can get this instead," The rep is basically just saying "choose Verizon, not what you know you want,"
I thought the rep was being realistic. We all know here at WC (or those of us that followed the saga at any rate) that the 950/950 XL will not be activated onto Verizon. Period, game over, etc.
The Rep wasn't "steering him away" as you put it. The Rep is telling the potential customer that if he chooses to sign up with Verizon exactly which options he could count on for Windows Mobile devices.
Good customer service or not, it was a factual based conversation from the Rep's end and they never tried to steer the guy wrong.
What's better customer service? "Sure, come on ahead and do what you want, we'll make it work," knowing full well that what the customer is asking is not possible... OR ..."Sorry, if you want to sign up for one of our plans, these are your verifiable options."
Not sure he was a troll. Verizon needs to know when they do not offer a service someone wants. If enough people ask for a Windows phone Verizon will supply them.
What about in the thread, when the rep (after seeing the guy say he won't be choosing Verizon) says, "We would be sad to see you leave. Please reconsider. Things are always changing," which was followed by just another link to the phones he already said he didn't want?
Better customer service isn't repeatedly telling the guy the same things, as if it changes anything. The rep didn't need to respond with ANYTHING after he said "You definitely know what you want. At this time the phones on the previous link are the only Windows phones available. ^JR". Instead, we got multiple people replying repeatedly to him with other stuff.
This is a problem that's not specific to Verizon. I recently switched ATT->TMo->ATT (coverage issues), and I actually went through a set of cities, along a known route we use a LOT in the winter, a good deal of our weekends anyway.
TMo was perfectly willing to tell me I had coverage, even though my map showed marginal and mostly ATT coverage, they insisted I could connect with my full 10GB of data, all throughout the trip, their "special map" had all the new tower data... Turned out, I couldn't even connect half the time, unless I roamed, and then I metered out all my 200mb/month just going one direction (working, while my wife drove), and when I called they sent me to their retentions department, which was perfectly willing to admit they didn't have coverage on a good deal of my route, and wouldn't comment on what was coming, and couldn't explain what the other CS agent was talking about.
So, I think this CS Verizon agent was more or less doing the right thing, at least they were trying to steer the customer to what they knew would "actually work" on their network...