Answer Desk suddenly disconnected in middle of support!

[tangledW]

I was having an issue with playing video/audio over the display port to my TV (Slow motion video, no audio; plays fine when I disconnect the display port), I contacted support and after an hour & a half of zero progress I was ignored and then disconnected from chat & remote connection.

I am so outraged, I'm seeing red right now!

 

[tangledW]

Of course, support is closed now!