Any Cricket Wireless users?

[mjrshred]

Hey guys, I live in western Massachusetts and i don't have access to a Cricket store. I decided to try to order online since $35/month plan seems pretty inviting. Well they've had some issues with the website, I can't get my orders to go through, you can't actually talk to someone when you call their phone number, the customer service reps on their web chat use very broken english and they've all told me something different. To the point where it's just very confusing. I was actually told to try and stay up until midnight and try to place my order then because tall the stores would be closed so their servers wouldn't be as busy,

Does anyone here use them and do you have any problems? I know they're an expanding company so this may be chalked up to growing pains, but my experience has been under whelming to say the least. I am considering cutting my losses and just going to straight talk instead. i have my mothers phone through them and have had zero issues so far.

 

[michaelkriss]

I have had them about 6 months. I have 4 people on my line and have helped about 5 others sign up. The only issue I have had was when I first bought my phone the guy at that store didn't make me pay my first month so it wouldn't activate and my number wouldn't port out of Straight Talk. After I went to my local store it was working within 3 minutes. I have had great luck the few times I have had to contact customer service and have no complaints or hesitations recommending them to anyone.

 

[pankaj981]

Yeah their customer service downright sucks, period. I moved from T-Mobile to Cricket Wireless in September. The customer service chat is highly unprofessional and downtrodden. When it comes to network, yes its way better coverage wise when compared to T-Mobile. You get LTE or HSPA more than T-Mobile's network but the speeds are limited to 8MBPS. The $35 plan (auto pay enabled) is kinda nice for the stuff you get with it.