ASUS laptop died

[Laura Knotek]

My ASUS laptop, which is only 4 months old, died. It won't turn on.

I'm waiting for the RMA to send it out for repair.

 

[HeyCori]

That blows. Any ideas what's wrong with it?

 

[palandri]

A RMA through Asus is normally pretty quick. I think their warehouse for RMA's is in Tennessee if I recall correctly. In the past I had to RMA an external DVD drive and a video card to Asus and it took less than a week, and they sent me a new DVD and video card, not a refurbished one.

 

[Laura Knotek]

That blows. Any ideas what's wrong with it?

It's power related. The power button doesn't do anything. Nothing lights up. I was using it on charger, put it to sleep by closing lid, and then it was completely dead.

I tried disconnecting AC adapter, holding power button for 1 minute, plugging it in again, and nothing.

 

[Laura Knotek]

A RMA through Asus is normally pretty quick. I think their warehouse for RMA's is in Tennessee if I recall correctly. In the past I had to RMA an external DVD drive and a video card to Asus and it took less than a week, and they sent me a new DVD and video card, not a refurbished one.

They're having me send it to California.

 

[Laura Knotek]

My laptop has finally been returned. They replaced the HDD, screen and AC adapter.

I'm busy reinstalling everything. I should be back up to speed tonight or tomorrow.

 

[James Falconer]

*thumbs up* BACK TO FULL POWER!

 

[Laura Knotek]

UPDATE: It's probably going back again. I contacted ASUS again, since it is now randomly rebooting. I have a feeling the motherboard is bad if this happens.

 

[eric12341]

And that's the absolute worst thing that can go wrong on a computer. Might as well buy a new one whenever that happens.

 

[HeyCori]

I will remember this the next time I'm in the market for a new laptop.

 

[Laura Knotek]

And that's the absolute worst thing that can go wrong on a computer. Might as well buy a new one whenever that happens.

Well, since it's under warranty hopefully they'll just give me a new computer instead of just replacing the motherboard.