AT&T Store

[feereless]

XL has already been confirmed that it will be on on at&t.

 

[HoosierDaddy]

The price of the phone? Well they are listed at 549 and 649 from MS so i am buying them out right when they come out...The 950 and 950 XL that is.

We all know what MS sells the unlocked versions for. But what does AT&T sell their locked ones for? You said AT&T gave you all the particulars. Its common for a carrier to sell them for a little less as incentive to move to or stay with a carrier.

 

[TechFreak1]

I was in an AT&T store and I mentioned that I am waiting to get a new Windows Phone. I plan on getting the Lumia 950 XL. The employee I was talking to was actually the manager of the store. He basically said "why would anyone want a Windows Phone?". I mentioned I was looking forward to Continuum. He never heard of it and he said no one would want to use that feature. I would think that a manager at a cell phone store would try to keep up with what features are on the new phones coming out.

I am leaving Verizon because of how poorly Windows Phone are being supported. I was hoping AT&T would be better.

Well, you'd think so right?

I was at a Game store a few days ago, (the chain is called "Game" lol) and a customer (a little kid) asked something about the free games you get with gold. The manager answer he doesn't know as his a PlayStation fan through and through.

The poor kid looked puzzled, when asked he wanted to know what the difference was between the xbox one and the 360. I told him the key difference was that you get to keep the games on the 360 and the x1 it's tied to your live account so you need a live sub to keep playing them. The funny thing is I could see the manager giving me looks, so I kept selling the x1 more and more :evil::evil: i.e about the upcoming backwards compatibility, one guide, Game Streaming on windows and my setup with the x1 utilising the hdmi pass through with two hdmi switches.

After I finished the kid's dad placed a pre-order for the halo x1 bundle as he was listening as well, once they had left the manager took me aside and started telling me it's not my place to tell customers about products and that he'd bar me from the store for "insulting customers". So I called his bluff, that to go right ahead and all I had to was call head office, file a complaint and tell them to look at the CCTV footage. As if I was "insulting customers" then the kid and his father wouldn't have placed that pre-order or stood there asking me questions and listening for the past 20 minutes.

The long and short of it, most of management staff have no clue what their selling.

Call me old fashioned but I believe in order to sell a product, you need to know what it is you're selling.

 

[GSOgymrat]

I went to a Microsoft store to look at the Lumia 950 XL and told the salesperson I had owned a Lumia 1520, so I was used to large phones. He asked what Lumia 1520 was. I said "Windows Phone... six-inch screen... you used to sell them..." He had no idea. To be fair I talked to another employee who seemed to know everything Microsoft.

 

[ThaKrazyOne]

Wow, I rarely had any problems with WP in the few AT&T stores I have been to in the LA area. What surprised me was the East LA, Monebello and Monterey Park stores were very knowlegable on WP over other stores in the area.

 

[Laura Knotek]

I went to a Microsoft store to look at the Lumia 950 XL and told the salesperson I had owned a Lumia 1520, so I was used to large phones. He asked what Lumia 1520 was. I said "Windows Phone... six-inch screen... you used to sell them..." He had no idea. To be fair I talked to another employee who seemed to know everything Microsoft.

It's possible the employee didn't work there when the 1520 was still sold. Cell phone stores have very high employee turnover. I was at an AT&T store last night, and I didn't recognize any of the employees.

 

[GSOgymrat]

This was at the Microsoft store but he could have been new. He knew about the newly released products.

 

[Laura Knotek]

This was at the Microsoft store but he could have been new. He knew about the newly released products.

Sorry I missed that!

Retail employment in general tends to have high turnover, though.