Backordered Status?

[henilp89]

Chatted this morning and this is what I get. Not sure what they really know at least I hope they are incorrect.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Teresa'
Teresa: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
Kevin George: yes
Teresa: I will be happy to look into the status of your order.
Teresa: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Kevin George: xxxxxxxxxxxxxxxxxxxxx
Teresa: Thank you. May I please have an order number?
Kevin George: xxxxxxxxxxxxxxxx
Teresa: Thank you. I will be right with you.
Kevin George: Thank you
Teresa: We have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped.
Kevin George: Will they still be available in the stores?
Teresa: You may call the store you are interest in finding out.
Teresa: Is there anything else I can help you today?

first of all, thank you
but
ooh no that just bull sh*it man, they are bullsh*ting
i ordered on the first day, right after the website started taking orders. n my status still says "pre-ordered" blue check. arrives on sixth or before. there is no way in the world they would run out of their inventory in few minutes!!? that is just not possible also even if they did, why wouldnt they send us an email saying that they ran out of inventory and you wont be getting your phone until further notice. why do we have to go to them to find this out?? also they are still taking pre-orders on their website.
now i know many people did get a backordered email but i NEVER did so mine should be out right? but i havent received anything? so i think she didnt know what she was taking about.
alright gotta go
retirement planning test in half an hour!! very nervous

 

[DocSc00teR]

My experience so far with various AT&T reps is that they don't always know what they're talking about. So "Teresa" in your chat might see something listed as "Backordered" on her end and conclude that it's because they're out of stock, so she gives you her standard response.

 

[krayziehustler]

The bad experience is really only for those of us that pre-ordered....the same bad experience could be said for every iPhone launch and those turned out to be a little bit successful.

actually I WISH this was more like Apple. If you pre-order an iPhone there is never a doubt to WHEN/IF it will ship. Everything is upfront. My friend pre-odered his iPhone 4s but rather late and was given a ship date 1 week later than release due to demand. That is how you do it.

 

[slewis41]

That was the same response I got from AT&T last night and I ordered a couple hours after they started pre-order. And my order still has a status of Back order. I hope that AT&T doesn't mess this launch up

 

[AndreaCristiano]

actually I WISH this was more like Apple. If you pre-order an iPhone there is never a doubt to WHEN/IF it will ship. Everything is upfront. My friend pre-odered his iPhone 4s but rather late and was given a ship date 1 week later than release due to demand. That is how you do it.

big difference is apple handles those pre orders here its AT&T

 

[dacunto]

I hate how anxious I feel waiting for my phone to ship. I wonder if the email stating the phone has shipped wont be sent until the end of the day.

 

[krayziehustler]

big difference is apple handles those pre orders here its AT&T

sigh...you get the point though...if we are kept in the loop nobody looks bad.

 

[AndreaCristiano]

sigh...you get the point though...if we are kept in the loop nobody looks bad.

Sure i do. PS I just spoke to AT&T and my rep told me the emails will be sent this afternoon before the shipment goes out, and the delivery is over night if not sat shipping to the later orders

 

[stars200]

Sure i do. PS I just spoke to AT&T and my rep told me the emails will be sent this afternoon before the shipment goes out, and the delivery is over night if not sat shipping to the later orders

I sure hope this is true.

It would be nice though if they kept you in the loop. I did order a case to go with the phone and hopefully it is not back ordered and preventing the entire order from shipping. If I could have found this out I would have canceled that part of the order and made a separate order for the case. Keeping my fingers crossed that when I get home tomorrow it will truly be a Good Friday.

 

[ogdenous]

Here we go. I got the backorder email too, and checked this morning and showed the phone and sim as back ordered . Checked just now and no items are in backorder, showing 0 backordered. Lumia 900 here we come!

 

[DocSc00teR]

My status just changed from "Backordered" to "Processing." That's encouraging. That means something is happening.

 

[kenosando#AC]

Here we go. I got the backorder email too, and checked this morning and showed the phone and sim as back ordered . Checked just now and no items are in backorder, showing 0 backordered. Lumia 900 here we come!

Mine too!

 

[slewis41]

Same here -- My order just changed from Backordered to processing

 

[kevinrstruck]

Mine just changed from Backordered to Processing as well. This makes me think it is shipping today. I ordered at my local store on the 31st.

 

[B00m79]

Same! No more backorder, now listed as pending shipment.

 

[stars200]

Whew!!! Same here. Funny the difference a couple of hours makes!!! :excl:

 

[ovrkast]

Whew!!! Same here. Funny the difference a couple of hours makes!!! :excl:

LOL...agreed!

 

[tlmii]

Yep. Mine just went from Backordered to Processing within the last 2 hours. I ordered online on 3/30. Would be very nice to see it show up here tomorrow.

 

[vizagdude]

Phew... after seeing your posts I went and checked my status from the link. Finally even mine changed from 1 to 0 on the Back Order status. I guess in the best case scenario it's tomorrow and worst case scenario it's Monday.

Just go off the call with a ATT rep. They still do not know what's going on... He actually told me, that the device cannot be delivered before the launch date, which is the 8th and I can expect it on Monday. But since it's out of stock, he is not sure when I will get it. I am really pissed.

 

[AndreaCristiano]

Phew... after seeing your posts I went and checked my status from the link. Finally even mine changed from 1 to 0 on the Back Order status. I guess in the best case scenario it's tomorrow and worst case scenario it's Monday.

Just go off the call with a ATT rep. They still do not know what's going on... He actually told me, that the device cannot be delivered before the launch date, which is the 8th and I can expect it on Monday. But since it's out of stock, he is not sure when I will get it. I am really pissed.

So I spoke to a csr. His name was Evan. He said my phone will be shipping by 3pm and I should receive it tomorrow around the same time. It will be shipping UPS email with tracking to arrive before 3