Band 2 band breaking!

[vEEP pEEP]

My Band 2 band is breaking. It is less than a year old... going back to the store I bought it from...

It is breaking from the main using to wear it join the band itself

I wore it regularly. I was never off my wrist, no falls, no workouts, nothing out of the ordinary

Any one else with this issue?

Duct tape?

Help?

 

[Indistinguishable]

You're not alone. Here's a whole thread of people: http://forums.windowscentral.com/microsoft-band-2/407353-rubber-strap-splitting-band2.html

Same thing happened to me. I got my Band in December of 2015. Took it into the Microsoft Store and they gave me a new one off the shelf.

 

[coolbreeze78]

You can also get a full, no questions asked refund. I opted for that since a replacement will just tear again. Needs a recall, clearly a poor design choice that hasn't been remedied via a revision update. I'm actually disappointed they continue to sell them knowing they will fail eventually. Bold move.

Although you could get a new replacement, add Microsoft Complete and swap it for a Band 3 in the future. That's what my wife did (had Complete on the Band 1, it broke, walked out with a Band 2 at no cost).

 

[vEEP pEEP]

Thanks for the info! I purchased mine in Dec 2015, but at a Best Buy store...

 

[vEEP pEEP]

I am worried this band2 is going to fall apart before the band 3 comes out....
Glad your wife got the replacement!

 

[mikepalma]

You can also get a full, no questions asked refund. I opted for that since a replacement will just tear again. Needs a recall, clearly a poor design choice that hasn't been remedied via a revision update. I'm actually disappointed they continue to sell them knowing they will fail eventually. Bold move.

Although you could get a new replacement, add Microsoft Complete and swap it for a Band 3 in the future. That's what my wife did (had Complete on the Band 1, it broke, walked out with a Band 2 at no cost).

Agreed. Don't let anyone fool you here. Band 2 was a flop, both in performance and design. (enter the haters)

 

[vEEP pEEP]

Foot note.

I got a replacement for free. The cost was my time. We have an MS store in my city but I could not call it directly, I had to call an MS call centre who originally offered me free shipping to get a new one. Since I could not call the myself directly (number takes you to call centre) the called the store and said I could go there and replace it.

Went to the store - had to get an appointment (30 minute wait). Got a new Band2. They did confirm it is a design flaw, but will keep on replacing them. I like the Band2 and hope the Band3 fixes this issue.

Thanks for all the input WP'ers!

Mr. V

 

[vEEP pEEP]

Hello Mikepalma,

Yes, there are design flaws. But what are the performance flaws? This is my first 'smart' watch.

Thanks,

mr. V