Blue screen of Death??????? Nokia Lumia 928 wont turn on

[ndm71992]

PLEASE HELP!!!!!!!!!!!!
My phone is a few months old. It has already had the problem of not turning on so I did a soft reset (Hold volume and power)
Today the phone wouldn't turn on, so being used to the problem I held the volume and power. Only this time after it vibrated it went to the "Nokia" screen for 3 sec and then a completely bright blue screen. From this screen I can hold power down and it will go black, or I can hold Volume and Power and it will repeat the process only to end on the blue screen again.
I also tried holding Volume, power and camera. Then releasing power to try a reset. Nothing works!
Please help!
Thanks!

 

[metalchick719]

Oy... You might want to bring it back to Verizon and switch it for a new one. :unhappy:

 

[John20212]

That is strange, never heard of BSOD on WP, can you post any pics of it?

 

[BrandonFrisby]

Try this: with it powered off, hold volume down, then plug in your device. An exclamation mark will appear. Then, press this combination: volume up, volume down, power button, volume down.
Hope that helps.

 

[Jesper Lund Stocholm]

This morning I experienced the exact same thing - only this happens on my Nokia 925.

I tried the mentioned key-combination and the result was as in the picture attached.

Now it constantly reboots only to display the image below.

Yesterday I installed the latest updates for my apps (including Here+ and a couple of others) and I added the Vine app as well as the new Nokia Refocus app.

I guess I'll have to take it back to the shop :devil:

 

[BrandonFrisby]

If you've entered the reset to factory code (the one I mentioned above) and you get stuck, give it an hour to try and clear itself. If no go, then do a hard reset while the gears spin.
It's worked for me both times my 920 has bricked.

Edit: Wow!
That's the deep, deep, BSOD. Corrupted boot kernel.

Yeah, you'll need to flash a new copy of the OS onto it. Which, unless you're HTC, Samsung, Nokia, or Huawei, you likely don't have.

 

[Jesper Lund Stocholm]

Edit: Wow!
That's the deep, deep, BSOD. Corrupted boot kernel.

Yeah, you'll need to flash a new copy of the OS onto it. Which, unless you're HTC, Samsung, Nokia, or Huawei, you likely don't have.

Yup ... the phone is on its way to Nokia as we speak :unhappy:

I must admit - I had expected to see some stability-issues on my WP-phone that I was not used to on my previous iPhones, but I had really not expected this. :straight:

 

[Luscious Mag]

i never thought what you guys said can happen ,bt i did it n it helped thanks guys

 

[Silverdogz]

Yup ... the phone is on its way to Nokia as we speak :unhappy:



I must admit - I had expected to see some stability-issues on my WP-phone that I was not used to on my previous iPhones, but I had really not expected this. :straight:

This is the first time I've ever seen this happen to a Lumia....





Sent from my RM-860_nam_usa_100 using Tapatalk

 

[diana_fiti31]

This worked. Thank you!

 

[Danielle Montgomery]

:devil:

 

[Paul Prendergast]

Thanks for your advice . That worked perfectly

 

[Gabriel Brewer]

I'm having the same problem with the Icon I received today. It booted up fine the first time and then it asked me to re-install my SIM card and reboot after the setup was finished. I did so and now it will display the Nokia logo and the flash a blue screen and shut off. I've always had the best of luck with windows phones but this is just weird... Going to wait a little bit and regularly try the factory reset every couple hours. Hopefully it works. I'd hate to have to go through the whole process of sending it back.

 

[Harrie-S]

What you also could do is use the Lumia software recovery tool . See attached link how to do it.
https://forums.windowscentral.com/e...singleTopic%26topic%3DFA142987&token=clQRIniF

 

[Johanna Yliportimo]

It worked for me, thank you soooo much BrandonFrisby!!! Thought my phone was a goner!