Bought a new Lumia 925 to replace my broken HTC 8x and now my computer won't recognize it

Auric Jarrel

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Jul 23, 2011
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I'm not entirely sure what to do. I plugged it in via usb and received no prompt on how it should sync the device. I checked the devices folder on the control panel and saw this
lumia925error.png
Tried running the troubleshooter to see if it would reinstall the drivers but no dice. What do I do now? Just run a complete hard reset on the phone and hope my computer recognizes it afterwards?
 
That's weird. I can relate in a way, because this has happened to me with my external hard drive before. Did you try connecting it to a different USB port? Sometimes that helps.
 
Go to Nokia support, download their software, then connect your 925 with the USB cable. Works fine on my computer.
 

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