AT&T and every other phone supplier has no idea about any phones, they are not trained in electronics they are hired off the street with no experience and paid crappy salaries and get very little training, they have no idea what they are talking about ever, that being said yes at&t has had way more issues than anybody else and took way longer for thier update and its not just stuff removed they add stuff in, because they want to be able to charge for every little thing, so every carrier has a different software unless its an international phone, like jojo said almost no incidents on international phones try and find a problem, but i'm sure they are a few out there. BUt to tell you the truth most of the at&t problems are user related at&t might be a slower update than other carriers but most are not bricked because of the phone its because software the user installed, impatience and a number of other factors. Nokia this fix out because too many dumb people out there with no patience probably arent even doing the sequence right to begin with. This problem should be less and less with gdr3 and 8.1, but for now its pretty common on at&t 920 but easily fixed.