If the problem is just that the button is not extending out from the case (i.e., is flush with the metal), this may be fixable by you. I had the problem, went to the AT&T store, and while the rep and I where touching th inside of the case and the part of the phone where the button is, we did something that made the button pop back out once the phone was back in the case. I'd try taking the cover off, applying some pressure to the button from the outside and then inside of the case, applying some pressure to the button mechanism on the phone, and then carefully putting the cover on again. Good luck.