BT and WIFI randomly stop working after CYAN and 8.1 update.

[lancorp]

First off, this is on my wife's 1020, so we all know how important this is.

Her phone was perfect before doing the updates. Now, she claims the BT just turns off and won't turn back on (in the car, connected to the car audio system). I looked at her phone the other day and sure enough, BT and WIFI were both OFF, and when I tried to turn them on, it said something like "Sorry, can't to that right now. Try again later.". Turned off phone and turned back on, and it's fine...for a while, then does the same thing.

Ideas? Others with same problem?

Thanks.

 

[lancorp]

No ideas? I can try hard resetting the 1020, but the WIFI and BT are turning themselves off multiple times a day and it's driving my wife crazy as she does a lot of Instagram and other social media.

Thanks.

 

[pankaj981]

See if a soft reset solves it, if not then a hard reset might be your last resort

 

[lancorp]

Is a "soft" reset just turning off and back on or is there a procedure for that?

Thanks.

 

[Torcher Death]

soft reset = hold volume down + power button till it vibrates.
As for the original problem, hows the battery saver set ?? Try turning battery saver off & see if that helps.

 

[lancorp]

soft reset = hold volume down + power button till it vibrates.
As for the original problem, hows the battery saver set ?? Try turning battery saver off & see if that helps.

Soft reset with phone already off, or with phone on?

Battery saver is OFF...already checked that. What's odd is that WIFI and BT both turn off and cannot be turned back on. Just the friendly "Can't do this now, try again later" message.

 

[Torcher Death]

Soft reset with phone already off, or with phone on?

With the phone on, start screen would do.

 

[El_CidCampeador]

I have the same problem with my Lumia 1020 after updating to Cyan.

Did u find a solution? Hard reset, soft reset, ... tried them all but didn't work.

:angry:

 

[lancorp]

I have the same problem with my Lumia 1020 after updating to Cyan.

Did u find a solution? Hard reset, soft reset, ... tried them all but didn't work.

:angry:

Not yet. Have you tried a hard reset, but without restoring from a backup (ie., starting from scratch and reloading your apps manually)?

 

[El_CidCampeador]

Not yet. Have you tried a hard reset, but without restoring from a backup (ie., starting from scratch and reloading your apps manually)?

I think i have tried every single option... hard reset, nokia's tool, using the developer preview,... extremely frustrating really

 

[Bodeanicus]

It's starting to look like ATT may have been a little hasty and not tested as thoroughly as they should.

 

[Freddy1020_Unlocked_US]

I've had issues as described by u.
In some instances while trying to turn BT off it will just refuse to do so.
It shows the blue "..." moving from left to right on the top left corner.
I have not been patient enough to wait and see what error message pops out.
What I've been doing is power cycling the phone when I wake up.
If I do it every single morning, it would work without issues throughout the day.
Before the CYAN update, I never had this issue.

 

[El_CidCampeador]

Lucky you!

I reboot my cell phone several times per day just to get the Wi-Fi working again. Sometimes it lasts for a while sometimes it doesn't even work after rebooting (I just have to wait it out... )

 

[B1zzle]

Same
i go to turn BT or WIFI off and the toggle button wont respond
and the "thinking" dots ". . . . " just scroll up top for all eternity.
very frustrating with my new MS Band

i have, as well, done hard, soft resets, recovery tool etc

 

[B1zzle]

 

[Neo Nuke]

Same here guys. After getting the MS band it suggested I get full use of it by going to the developer preview and my phone constantly drops Bluetooth and then wifi goes out with the unresponsiveness mentioned by other posters with the moving loading dots

 

[El_CidCampeador]

Has anybody found a solution to this problem?
I am about to throw this POS out the window

 

[lancorp]

Make sure no one is standing below the window. That will surely soften the drop and may not completely destroy the phone.

I've returned mine TWICE to Nokia and both time, returned with the same problem (same phone, too...not a replacement).

I gave up. It's just sitting here, looking pretty in all it's YELLOW on my desk.

I wish I knew if it was a software issue or a hardware issue.

 

[Plazma1]

Glad to know I'm not alone in this. Gotta be software as Nokia replaced my device and it still happens