To answer some of your points: out of all the phones Verizon carries, very very few have any kind of elaborate intro to the public. Just like someone else mentioned, this phone will just show up with little to no fanfare. It's no diss towards Windows or its users/followers, its simply how our business is conducted. As I said much earlier in this thread, the phone and gadget websites blow phone releases in to something they are not. As far as reps not knowing about it, I'm one of less than 5 people in a building full of over 200 people that know anything about this phone. We have had Windows 7 training, but it wasnt model specific.When its a low key phone launch, there is very little info passed on to the reps. So the reps and managers aren't stupid, they truly don't know.