Called Verizon Today
- Thread starter swantonsoup
- Start date
I believe I was correct about the majority of the points I made save one...perhaps you didn't see my direct replies to your clarifications. Your response did not deny the majority of the things that we as customer find concerning - instead, you went with the age old defense that many salesman like to go with..."well they're doing it too!!!!" That is fine because as you've stated, you work there and they cut you a check - I might be drinking the kool-aid too if I were in your position.
As a customer, I have every right to complain and be upset - these things have been taken away or will be in short order. I have been with Verizon for over 12 years and have never had an issue until lately with their policy and procedure. To top it off, Verizon is consistently behind the other carriers when it comes to carrying the best handsets, or delays handsets that look to be winners (see the Charge and Thunderbolt). The ATT/T-Mo merger may finally force Verizon to look around and decide that instead of being bullish to all their existing customers (and pandering their new ones instead), they should make themselves a compelling choice by providing best value services.
Vallos
New member
It does boggle the mind how Verizon is handling this. I too would think that this Manager was simply told not to say anything concerning the actual release. People have lost their jobs over releasing "confidential" information. Nevertheless, it just doesn't make sense why Verizon would keep things under wraps. It's not like there will be lines around the block for this launch. Not to mention that there has been tons of information pointing to an imminent release, so it just behooves them to announce the damn thing already!
Vallos
New member
I don't know, WV, but will all these recent reports, especially the Xbox Live Theme, it all does seem like it will be released next week, if not tomorrow.
Just seems like signs are pointing towards next week or later...
Maybe I will just go with a Charge or Thurnderbolt for now and just pay to not be on contract so when the Microkia phones come out I can just re-up for that device...
Its really getting rediculous... Besides, at least someone in our family will grab a new Trophy...
The other interesting aspect about this is what happened with the other Android phones that were to be released on Thursday? WV, are they in your system?
Xbox live is advertising the HTC trophy on verizon.
Xbox Live running HTC trophy advertisement, we are definitely getting close - Verizon Wireless Community
Xbox Live running HTC trophy advertisement, we are definitely getting close - Verizon Wireless Community
Adiliyo
New member
yes, i am curious as to the other two android phones that are supposedly being released tomorrow as well.
as for the droid charge, it's actually sitting in verizon stores, but they don't have a release date for that either. which is really weird. they have all the marketing material, the ACTUAL HANSETS, and yet, they aren't allowed to sell them, and have only been told by corporate, that it's been delayed.
as to all the verizon stuff. i think it's been nailed pretty well already as to what policies are bothering me as a consumer. the defense that "every one else is doing it" is an extremely pathetic one, because as a consumer, i don't give a crap what everyone else is doing, verizon offers a value proposition to me with three things, their network, their customer service, and their phones. one thing is great (for now) the network. their phone selection has always been crappy, BUT their customer service used to be excellent, so the value remained and i have a reason to stay.
now, if they start removing things that separated them from the rest, yet still offer one of the poorest phone selection choices (regardless of platform), they can only hold on to "but you can use our network everywhere!" for so long before that doesn't become enough of an issue for me to stay.
honestly, if this is the mentality of the company, i might just buy my trophy off contract and wait out the rest of my lines until att upgrades their coverage.
BUT, i'm done talking about this, it's been hashed out enough, can we get back to obsessing about this frakking phone!?
while i will always hope for a release tomorrow, the 19th is looking far more likely.
Khensu
New member
I guess the only thing I disagree with is that Verizon hasn't officially announced a release date. Yes they did, early 2011 was the stated release. I don't think anyone can argue that we're well beyond "Early 2011"....
This is my personal reason for being annoyed with Verizon and will be considering switching to AT&T in the future. I've been a verizon customer for about 10 years and have a 3 line family plan.... Never thought I would ever consider switching.
This is my personal reason for being annoyed with Verizon and will be considering switching to AT&T in the future. I've been a verizon customer for about 10 years and have a 3 line family plan.... Never thought I would ever consider switching.
Verizon didn't say anything publically. The internal Microsoft promo leaked, but that wasn't information for the public.
Can you access that website? (Yes)
Is the offer made by MS only? (No)
Is the contact a MS employee? (no, its bobb.sapp@verizonwireless.com)
https://forums.windowscentral.com/e...ustom/microsoft/learnmore.html&token=nIf5croS
Just saying... The information is on verizonwireless.com. Can't be more public than that...
Skunked again!!!
F Verizon and their delays... back to the drawing board.
I bet the droid phones will be released...
The more and more I think about (which is absoluetly too much... its really an obsession at this point) I think the MS offer people will be notified on or before the VZW stores.
"4.When device is ready to launch: you will receive an email providing
next steps to take advantage of the HTC Trophy (Offer 2) and utilize
the customized Microsoft Employee extranet portal to order the
device(s) with this special promotional offer
5.Once online order complete ? you will receive your HTC Trophy,
including a FREE vehicle power charger and leather case, with FREE
second day shipping from Federal Express
"
This whole thing sucks...
Adiliyo
New member
Khensu
New member
Yeah, this does suck. I find it pretty funny that there is a Verizon Trophy theme pack for Xbox though. Somebody didn't get the memo... Lol
CAN SOMEONE GO POSTAL ON VERIZON!???
They are aiming for June 30th... @)(&!*$@!(*)($!@*#!@#^!@#^!@#
So it's pretty obvious that it's not coming tomorrow...but I'm thinking that the 19th isn't likely either. My guess? The 26th - It makes sense with the recent news of a Microsoft WP event (complete with red tiles) on the 24th. I know some people are saying this is a Mango preview event, but my guess is that it will also be the place they choose to announce the Trophy.
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