Re: Heart rate monitor fluctuations
Excuse my know-it-all tone but...certainly what the rep told you was buls***. 100% second-guessing -- for sure front-line phone support doesn't get the secret sauce recipe. I'm not sure my earlier comment was clear so let me put it this way: you can't view your HR on the Me tile unless you tap the Power button, and I think doing so puts the Band in a power state somewhere between "completely ignore HR signal for the next 9 minutes" and "update HR now". In other words, if you can see a number on your display, it's not in the "do nothing for 9 minutes" state.
It's still an open and interesting question why any number shows up there, and why intuitively it isn't an up-to-the-second HR reading? Again, we can only guess. I've made several comments in earlier posts (so I won't repeat myself!) that amount to the following: capturing a HR estimate via infrared is a pretty challenging problem, and maybe that "not-yet-locked" number could be one of the following:
(1) A low-resolution "pre-reading", i.e., using low-powered or slower-resolution sensing
(2) A time-based estimate, based on recent readings and knowledge of Band movement
(3) A full reading, but with a low-confidence value assigned since the signal is noisy (e.g., too much wrist movement).
If you'll indulge me one more thought: it's important to remember what it means for the signal to lock...basically the algorithm says, "Don't say 'locked' until condition XYZ is met." My suspicion (my own area of work is not far from these issues) is that "locked" probably means "repeat the HR reading X times, and if the variation in X readings is under some threshold, then report the average as the 'locked' HR." So the moment it begins collecting IR image data it has an estimate (maybe that's the odd number you see) but it doesn't lock until the estimate converges to a stable value.
-Matt