Can not connect to chat

ygtgngr

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Nov 30, 2012
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I'm not able to connect to either facebook or family room chat from messages app. I tried uninstalling skype app, facebook app, turning battery saver on and off, removing facebook account nothing worked so far. Anyone knows how to solve this problem?
 

Wurstsalat

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Mar 1, 2013
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So far all posted solution doesnt work for me...but now i was able to fix it on this way:
- go to https://account.live.com and login
- select "add or change alias"
- if you have no alias, create one...don`t use an @live.com address!
- make one of your aliases which is not @live.com to the primary one
- try to connect to Chat
- it should work

Hope this will help someone else...i think the main problem ist @live.com addresses, do not ask me why. If i revert to @live.com address, it breaks the IM.

confirmed working
@Outlook.de (Region Setting Account/Phone Germany)
@live.de (Region Setting Account/Phone Germany)

Maybe it depends on your account location settings and your top Level Domain of your account... (for example, i am from Germany, *.com doesnt work, *.de works...but cant test all because i cant change primary alias this often )
 

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