Can't add Facebook account after Hard Reset - Lumia Black

[Zapella Tiago]

Hey guys!

I need some help with a problem that seems to be utopic!

I flash my phone yesterday with a Black firmware (IT CV WHITE) and was perfect, smooth, battery works so much better now (L920)! No issues at all. I did the restore from my backup, and them my Facebook account stopped working.

I tried to manually sync it by going to settings, accounts & email, long press on Facebook then hit sync. But as it tried to sync it came up with ext below my account that said "Attention required".

I tried throughout the day to manually sync to no avail. Then I deleted my account from my phone and tried to re-add it, hoping this would solve my issue. But now I can't add my account! I put in my username and password then get:

"Oops! We're having a problem that we can't solve at the moment. Try again later."

Just like that, no error code, no explanation, nothing =((

I dont know if its a FB problem or MS problem, but MS should give more information what this is about. I've tried everything you can imagine (Add FB from MS account, Add again, remove MS from B account and Add again, change FB account). I did not want to make another Hard Reset.

://////// (Sorry maybe my bad grammar).

 

[N_LaRUE]

Two quick questions.

1) Is you time and date set correctly?
2) Have you tried using the app?

Did you check your FB account to see if it's blocking your device online?

 

[mohan_m]

Hey guys!

I need some help with a problem that seems to be utopic!

I flash my phone yesterday with a Black firmware (IT CV WHITE) and was perfect, smooth, battery works so much better now (L920)! No issues at all. I did the restore from my backup, and them my Facebook account stopped working.

I tried to manually sync it by going to settings, accounts & email, long press on Facebook then hit sync. But as it tried to sync it came up with ext below my account that said "Attention required".

I tried throughout the day to manually sync to no avail. Then I deleted my account from my phone and tried to re-add it, hoping this would solve my issue. But now I can't add my account! I put in my username and password then get:

"Oops! We're having a problem that we can't solve at the moment. Try again later."

Just like that, no error code, no explanation, nothing =((

I dont know if its a FB problem or MS problem, but MS should give more information what this is about. I've tried everything you can imagine (Add FB from MS account, Add again, remove MS from B account and Add again, change FB account). I did not want to make another Hard Reset.

://////// (Sorry maybe my bad grammar).

View attachment 55649

just reset your phone one more time.it will may solve.

 

[Zapella Tiago]

Yes, time/date check! And the FB app works fine ... no problem! Facebook account check :/

I like to use FB chat with message app and people hub also ... its a great feature!

 

[Zapella Tiago]

just reset your phone one more time.it will may solve.

Do you mean Settings > About > Reset yout Phone?

 

[mohan_m]

Do you mean Settings > About > Reset yout Phone?

yes.

 

[Zapella Tiago]

yes.

I did not want it that way. But ... ok then im gonna try it.

 

[Zapella Tiago]

Reset phone and unfortunately it did not work! The worst is the feeling of lack of support!

 

[Zapella Tiago]

Sad

 

[mohan_m]

Sad

you must visit the nokia care to solve this problem.

 

[Zapella Tiago]

you must visit the nokia care to solve this problem.

It was a problem with Security Settings on Facebook account. I've disable all security options, and then WP8 connect again. Thanks!

 

[Ekta Mishra]

What security settings exactly do we have to disable to get FB working?