can't detect my eyes

[westentertainer]

hello will not detect my eyes ,keeps saying move closer then I'm 6 inches from my face and it states can't detect your eyes ,,, strange

 

[telomoyo]

Have you done a few "improve recognition" on the sign in options? Do as many as you can to help make it more accurate.

 

[pvcleave]

hello will not detect my eyes ,keeps saying move closer then I'm 6 inches from my face and it states can't detect your eyes ,,, strange

It will say move closer if it does not see your eyes, however you may just need to look in the correct place. You should be looking at the right side of the screen. I use it at about a foot, without glasses it opens right up. With glasses it takes a bit more time. Remember you have to line the right side cameras, not the red light, with your eyes.

 

[treiz]

It will say move closer if it does not see your eyes, however you may just need to look in the correct place. You should be looking at the right side of the screen. I use it at about a foot, without glasses it opens right up. With glasses it takes a bit more time. Remember you have to line the right side cameras, not the red light, with your eyes.

^this. I was having trouble with the option until I took this advice. No issues since I started looking at the cam instead of the light.

 

[LA6507a]

On my 950, I stare directly at the "Microsoft" Logo and it works 9 / 10 times for me within 1 second usually.