Can't find the cursor

[zack251]

Hi,

I can't find the cursor when in Continuum. It used to work before but now I can't find the cursor when connected to my TV using Microsoft Wireless Adapter.

 

[Chintan Gohel]

Hi,

I can't find the cursor when in Continuum. It used to work before but now I can't find the cursor when connected to my TV using Microsoft Wireless Adapter.

Have you tried a restart of the phone? Or disconnecting and connecting to continuum?

 

[daniel_sherlock]

Yes I too have lost the ability to control the mouse using the phone, it comes up phone screen but my touching does nothing

 

[Chintan Gohel]

Yes I too have lost the ability to control the mouse using the phone, it comes up phone screen but my touching does nothing

you've tried my suggestion above? or checking for OS and app updates?

 

[daniel_sherlock]

Tried all of the above, only thing left to do is a full restart and system wipe

 

[Chintan Gohel]

Tried all of the above, only thing left to do is a full restart and system wipe

you wouldn't happen to be on an insider build, would you?

 

[Andraz Podjaversek]

what build ? have you guys checked with a bluetooth mouse ?

 

[daniel_sherlock]

Using the stock build on the Lumia 950. It works with mouse etc. The on screen touchpad doesn't work

 

[zack251]

Yes, using mouse is OK. And the on screen keyboard works ie. when I point the mouse to Edge address bar, the on screen keyboard pops up on the phone. It is just I can't find the cursor using the touchpad.

Using the stock build on the Lumia 950. It works with mouse etc. The on screen touchpad doesn't work

 

[daniel_sherlock]

Same

 

[Andraz Podjaversek]

Sorry that I can't help you with your problem, but please report this bug to Microsoft.