Constant Loss Of Data Connection After 8.1

[AJE1]

Fantastic!

How long did it take for it to be sorted? I notice you were told 24hrs for a fix where as I and others have been told 72.

What can I say? They like me!!

It took them more than 12 hours and less than 18; most of that time was over night. Maybe the longer eta for you is their being cautious now that so many of you have got on the band wagon!!

 

[danielPlummer]

Haha you're obviously on their favourite list

 

[AJE1]

I have just been up a local hill that overlooks the city - I have 4G access. Brilliant speeds

 

[Chris B42]

After escalating to Three's second level tech support problem now fixed. Appears they are dealing with this on a user by user basis and unlocking access to data connection. They are going to be busy as the 8.1 update rolls out!!!! I would have thought they would have had this flagged up by now rather than having the battle through the ordinary help line before getting sorted. Many thanks to Three for sorting anyway, now back to the usual fast and reliable data speeds.

 

[AJE1]

I have just received a text from Three:

"From Three: We've fixed the problem you reported. Please restart the device and try using your services again. Call us if you have any more problems. Thanks."
Not sure what this is referring to. If it means that they have tweaked my account so that I can use data then they are rather slow as I have been using it for a couple of days. If it means that the whole issue with 8.1 is sorted and new owners of an 8.1 phone will have no problems with data then well done Three - it would have been better if you had had this sorted before we found out but, since we kicked off, you sorted it fairly quickly.

 

[danielPlummer]

I have just received a text from Three:

"From Three: We've fixed the problem you reported. Please restart the device and try using your services again. Call us if you have any more problems. Thanks."
Not sure what this is referring to. If it means that they have tweaked my account so that I can use data then they are rather slow as I have been using it for a couple of days. If it means that the whole issue with 8.1 is sorted and new owners of an 8.1 phone will have no problems with data then well done Three - it would have been better if you had had this sorted before we found out but, since we kicked off, you sorted it fairly quickly.

Received the same thing from them about 2pm today - data so far seems fine!

 

[original.woodster]

I've noticed a huge improvement. Not getting blocked off data hardly. Can switch between apps and browsing with no problems. GG Three

 

[Sentient Golf Ball]

Did anyone who emailed 3 support get an automated "We got your support request and will get back to you a.s.a.p" reply once you had submitted your information? I clicked submit and then got bumped back to the main 3 website, so I have no idea if my submission went through. :unhappysweat:

 

[eepyaich]

Sorry - I phoned them rather than emailing, so can't help.

 

[Sentient Golf Ball]

I went with the Twitter support route eventually. It's supposedly been fixed, but I haven't tested it out yet.