My Lumia 650 (German version) keeps losing the WiFi connection about 3 times a day, sometimes twice in 5 minutes. It has Windows 10586.164 installed. I know that it is not a problem of the router settings: I am using a standard configuration and had it checked with the router manufacturer. Other Lumia devices in the same WiFi network do not lose the WiFi connection. When the WiFi connection is lost, I have to shutdown the phone, wait for about 1 minute, and restart it. Trying to reconnect the phone in the "Settings" dialogue only leads to an error message.
But this is only part of a much bigger problem. I can easily reproduce other issues following directly after the loss of the WiFi connection. This is what happens:
1) The WiFi connection gets lost. I have to restart the phone.
2) I synchronize pictures on the 650 with my OneDrive account. When I start the "Pictures" app after restarting the phone, I see the pictures I took with the 650, and older pictures that were already on the SD card. When I tap the "Synchronize" button in the "Pictures" app, the button starts circling. After a few seconds, I can watch all the "new" pictures (the ones I took with the 650) disappearing. With about 70 "new" pictures, this takes a few seconds, and I can watch the shown number of pictures taken at a certain date being counted down to zero. The "old" pictures (the ones taken with my old Lumia) are not being deleted and remain on the SD card.
3) I also saved a few "new" mp3 files on the SD card in the "Music" folder. All the new files are also gone after synchronizing with OneDrive.
4) All the "new" and "old" pictures are still available in my OneDrive store. When I copy them back to the SD card of my Lumia, the same happens again after the next loss of the WiFi connection. I already reproduced it about 20 times now.
5) Sometimes, the WiFi connection gets lost immediately when I start an app. Today it was the "Camera" app causing the loss of the connection, yesterday it was the "Maps" app.
What I can also say is that the problem is not limited to a certain WiFi network. And: I already changed the Lumia 650 once, but the problem remains exactly the same.
I use my phone almost entirely for work, and I need a stable and reliable WiFi connection. Also, taken pictures must not get lost: I need them for documentation purposes, and it is extremely important for me that I can show them directly on the phone screen, and that they are available when I need them. So, the described problems are not only a minor flaw for me. I really hope that there will be an update soon fixing the issue.
But this is only part of a much bigger problem. I can easily reproduce other issues following directly after the loss of the WiFi connection. This is what happens:
1) The WiFi connection gets lost. I have to restart the phone.
2) I synchronize pictures on the 650 with my OneDrive account. When I start the "Pictures" app after restarting the phone, I see the pictures I took with the 650, and older pictures that were already on the SD card. When I tap the "Synchronize" button in the "Pictures" app, the button starts circling. After a few seconds, I can watch all the "new" pictures (the ones I took with the 650) disappearing. With about 70 "new" pictures, this takes a few seconds, and I can watch the shown number of pictures taken at a certain date being counted down to zero. The "old" pictures (the ones taken with my old Lumia) are not being deleted and remain on the SD card.
3) I also saved a few "new" mp3 files on the SD card in the "Music" folder. All the new files are also gone after synchronizing with OneDrive.
4) All the "new" and "old" pictures are still available in my OneDrive store. When I copy them back to the SD card of my Lumia, the same happens again after the next loss of the WiFi connection. I already reproduced it about 20 times now.
5) Sometimes, the WiFi connection gets lost immediately when I start an app. Today it was the "Camera" app causing the loss of the connection, yesterday it was the "Maps" app.
What I can also say is that the problem is not limited to a certain WiFi network. And: I already changed the Lumia 650 once, but the problem remains exactly the same.
I use my phone almost entirely for work, and I need a stable and reliable WiFi connection. Also, taken pictures must not get lost: I need them for documentation purposes, and it is extremely important for me that I can show them directly on the phone screen, and that they are available when I need them. So, the described problems are not only a minor flaw for me. I really hope that there will be an update soon fixing the issue.
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