Crazy display issue!

[Boris Hristov]

Hey guys,

Brand new i7, 16GB and 512 SSD patched with latest and greatest.

However - https://youtu.be/aqcAkoQeFyg

Anyone with an idea? It happens completely unexpectedly. Today it happened twice for 5 hours of work...

 

[wynand32]

Ouch. Looks like a replacement is in order.

 

[Boris Hristov]

Hardware issue you think? Not software, huh?

 

[olyar15]

Did you try separating the tablet when this occurred? Might help pinpoint the problem. Obviously you would lose your secondary display, but if it clears up when you separate the machine, that would suggest an issue with the Nvidia gpu. If the display was still messed up after separation, it suggests an issue with the main unit. Either way, it sure looks like a hardware issue.

 

[wynand32]

Hardware issue you think? Not software, huh?

Yeah, I'd assume it's hardware given that I've not seen it as a common complaint. If it were just a bad set of drivers, then I'd expect it to be more common. And of course, how long do you want to wait to see if it's just hardware? Certainly, I wouldn't wait beyond the return period, however long that is.

 

[Boris Hristov]

OK, guys. Trying and seeing if there will be another issue and will try to separate the display too.

Either way, I am going to prepare for a replacement...

 

[orlbuckeye]

I would take to a Microsoft Store if one is in your area. They have a tech on site.

 

[Indistinguishable]

OK, guys. Trying and seeing if there will be another issue and will try to separate the display too.

Either way, I am going to prepare for a replacement...

Definitely a hardware issue. I suggest taking it into a Microsoft Store if there's one nearby.

 

[zerospace-net]

Definitely a hardware issue. I saw this same thing happen on a replacement Surface Pro 3 awhile back. MS took it back and sent me another.