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Data lost after resetting an ap, could there have been another way?

Chintan Gohel

New member
May 23, 2014
My brother uses an app called fresh paint. Today he tried to use it and it would just crash every time. I had done the anniversary update so I'm guessing that messed things up or the more likely it was the developer who forgot to update the app. For sure I checked for app updates but nothing was available. I tried a restart of the surface but that didn't work either.

I knew I can reset the app but the reset deleted all the data which was about 30 paintings that my brother was working on - needless to say there's a lot of friction between us now.

Was there any other way of resolving this issue? Crashing or non functional app in anniversary update? Roll back wasn't an option.

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