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Dell premier support?

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Windows Central Question

I am looking to purchase a Dell Inspiron 15 7000 series 2-in-1 with 5th generation i5 processor. BUT I researched and am seeing some pretty bad reviews on Dell's customer service when things go wrong. So not sure what to do. Any advice appreciated!


Apr 16, 2011
It is up to your experience level. I have several Dell laptops, and I like them. I have never and would never contact Dell support for a Windows or other software issue, I'd only end contacting support if I needed hardware replaced under warranty. From the little bit of experience I've had contacting support for this, it wasn't awful, no worse than any other brand I've ever used.