Dell premier support?

[Windows Central Question]

I am looking to purchase a Dell Inspiron 15 7000 series 2-in-1 with 5th generation i5 processor. BUT I researched and am seeing some pretty bad reviews on Dell's customer service when things go wrong. So not sure what to do. Any advice appreciated!

 

[jmshub]

It is up to your experience level. I have several Dell laptops, and I like them. I have never and would never contact Dell support for a Windows or other software issue, I'd only end contacting support if I needed hardware replaced under warranty. From the little bit of experience I've had contacting support for this, it wasn't awful, no worse than any other brand I've ever used.