Hi All,
AIO gave me the unlock code, but I needed to tell them the original phone number and the pin associated with the phone.
Chatting online wtih AIO: I am lief, The AIO rep is MarisolT;
Lief: the number was 561-271-7546 and the pin was 1144
Lief Erickson: thanks Marisol
MarisolT: No worries =D I'll find the SIM# on our system with the phone an pin =)
Lief: great, that is what the AIO rep said yesterday, thanks!!
Lief: I do have the IMEI nuber
MarisolT: Thanks =D no worries, I'll check on the system! To provide you with the unlock code, it only works with the same, but thank you, Lief
MarisolT: Got it =D
Lief Erickson: great
MarisolT: Please stay with me online while Im working on the unlock code
MarisolT: got it! I have the unlock code
MarisolT: Unlock code: 81819210
MarisolT: and the pin: 1111
PLEASE NOTE: I couldn't get this to work!!!!!
So back to chat online with AIO:
...
Karen I. Casta?eda: Alrighty Lief. From October to December are only three months and you must have at least 4 months using the device and the service, to be able to unlock the phone. Lief
Lief: ic, so what can I do now? you mean the phone is no good for me, we don't have aio here, I use T-Mobile pay as you go
Karen I. Casta?eda: Lief, You can purchase an AIO SIM card on our website
Aio Wireless to use our service, We are partnered with AT&T for coverage purposes
Karen I. Casta?eda: Because you will not be able to get the device unlock right now.
Lief: ic, the last chat rep gave me the unlock code and didn't say anything like that
Lief: here is part of the chat:
Lief: MarisolT: Please stay with me online while Im working on the unlock code
MarisolT: got it! I have the unlock code
MarisolT: Unlock code: 81819210
MarisolT: and the pin: 1111
Karen I. Casta?eda: I understand Lief, But as I told you before you must have at least 4 months using the service plus device. in order to get the device unlock
Karen I. Casta?eda: Let me check what I can do for you Lief.
Lief: If you just verify the last code AIO gave me that would be great, and thanks for your help!!
Karen I. Casta?eda: Sure, Lief. I just spoke to my supervisor and we will help you, Please hang on
Lief: Thank you soooo much
Karen I. Casta?eda: Alrighty Lief, The PIN number that the device is requesting is from the other carrier SIM card, not from the AIO SIM card, and the unlock code is the following: 97601975358983782528
So if you have a few months of service already, tell them the truth and they are very very helpful!!
Regards,
Lief