This is a copy of the letter I emailed Microsoft tonight:
I waited 14 months for the Lumia 900 to come out. I read anything I could find regarding the Windows Phone 7 platform. I believed in the software, I became an advocate for the ecosystem. I waited for news of a Nokia Windows Phone on Verizon, but it never came. I reluctantly switched to AT&T because I believed in the hero Windows Phone from Nokia. I patiently waited despite launch date rumors, remained cautiously optimistic when my first phone stopped receiving a data connection, stayed patient when my second phone stopped receiving a data connection, eagerly anticipated the software update while away on vacation, happily downloaded the software update, and even stayed optimistic when the update didn't work on my phone. I decided to keep trying, to restore my phone to a pre-update state and retry the upload. Even when that failed, I stayed optimistic about a solution in an AT&T retail store.
But after 14 months, two failed phones, one failed software update, and a boatload of patience, I've finally had it. You see, I've had it because when I tried to backup my pictures in advance of an inevitable hard reset and possible new phone, when I tried copying my pictures to MICROSOFT SKYDRIVE, my entire picture album, a week's worth of photos and videos of my one year old son, my life experience at Coachella, my memories with my wife and friends, they were wiped out. Gone. Less than 10 seconds.
I have put up with a lot over 14 months, but now I've had it. At every turn I've provided endless advocacy for Microsoft. I've been the naysayer, having tried both iOS and Android. I have fought tooth and nail for Microsoft in discussions on mobile, I have preached for Windows Phone and I have converted some believers. As a marketer, I know the power of the product advocate, the passionate customer, the true believer in your product. You had me at hello. You lost me tonight.
I waited 14 months for the Lumia 900 to come out. I read anything I could find regarding the Windows Phone 7 platform. I believed in the software, I became an advocate for the ecosystem. I waited for news of a Nokia Windows Phone on Verizon, but it never came. I reluctantly switched to AT&T because I believed in the hero Windows Phone from Nokia. I patiently waited despite launch date rumors, remained cautiously optimistic when my first phone stopped receiving a data connection, stayed patient when my second phone stopped receiving a data connection, eagerly anticipated the software update while away on vacation, happily downloaded the software update, and even stayed optimistic when the update didn't work on my phone. I decided to keep trying, to restore my phone to a pre-update state and retry the upload. Even when that failed, I stayed optimistic about a solution in an AT&T retail store.
But after 14 months, two failed phones, one failed software update, and a boatload of patience, I've finally had it. You see, I've had it because when I tried to backup my pictures in advance of an inevitable hard reset and possible new phone, when I tried copying my pictures to MICROSOFT SKYDRIVE, my entire picture album, a week's worth of photos and videos of my one year old son, my life experience at Coachella, my memories with my wife and friends, they were wiped out. Gone. Less than 10 seconds.
I have put up with a lot over 14 months, but now I've had it. At every turn I've provided endless advocacy for Microsoft. I've been the naysayer, having tried both iOS and Android. I have fought tooth and nail for Microsoft in discussions on mobile, I have preached for Windows Phone and I have converted some believers. As a marketer, I know the power of the product advocate, the passionate customer, the true believer in your product. You had me at hello. You lost me tonight.
Sorry couldnt resist 
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