Got scared for a minute

[maclancer]

My 1520's screen went blank dark and didn't respond, tried pressing the power button, display and nothing worked. Finally after like around a minute, the screen went on and everything is working fine. It's like the screen stop responding momentarily... So weird.

 

[Laura Knotek]

Is this the first time this happened?

 

[maclancer]

Is this the first time this happened?

Yup... First time... Never happen before. So weird.

 

[Laura Knotek]

Yup... First time... Never happen before. So weird.

Hopefully it does not happen again. Have you done a soft reset?

 

[maclancer]

Hopefully it does not happen again. Have you done a soft reset?

Nope, it is working fine now. If happens again, will do it

 

[martan1981#WN]

Happened to me as well. But I did not wait so long. After 20 seconds of dark, I did a soft reset. Also happened just once, 2 weeks ago.

 

[maclancer]

Wondering if means that the display will die soon... I am still under warranty.

 

[hasasimo]

Never happened for me until the Cyan update. It's happened 2 or 3 times since.

 

[Pete]

It's happened a few times to my 1520 too. The double-tap to wake the screen always wakes the phone up though.. I don't think it's happened since I upgraded to Cyan, but then I mainly wake the phone with the double tap feature so can't say for certain....

 

[maclancer]

It's happened a few times to my 1520 too. The double-tap to wake the screen always wakes the phone up though.. I don't think it's happened since I upgraded to Cyan, but then I mainly wake the phone with the double tap feature so can't say for certain....

Maybe is a bug from the firmware... It will be a good idea to report it to Microsoft.

 

[Hugo Angulo]

It?s happened to my 1520 too. The solution.. Install Cyan from hard reset.. A clean instalation of Cyan fix the problem.

 

[ncrader]

HELP... Something similar seems to be happening to me. All of sudden around lunch today, my phone locked up. I did a soft reset. Now, my symptoms are as follows:

Phone boots, seems sluggish to come to start screen. After I reach start screen, power button will not work and phone eventually dims with even settings not able to change display brightness. However, control of the OS is still present and screen responds to all touch interaction. Eventually, the screen goes black and once it does, the phone will NOT turn back on without soft reset, and the cycle repeats. It is really bad. I was going to do a hard reset, but have been unsuccesful in getting a 100% backup to run. Seems to be hanging or failing around 98%. Any insight or assitance is appreciated. Oh, one other thing, soft reset always seem to work with Volume down and power, so it seems the hardware buttons are funtioning correctly.

 

[Formula84]

HELP... Something similar seems to be happening to me. All of sudden around lunch today, my phone locked up. I did a soft reset. Now, my symptoms are as follows:

Phone boots, seems sluggish to come to start screen. After I reach start screen, power button will not work and phone eventually dims with even settings not able to change display brightness. However, control of the OS is still present and screen responds to all touch interaction. Eventually, the screen goes black and once it does, the phone will NOT turn back on without soft reset, and the cycle repeats. It is really bad. I was going to do a hard reset, but have been unsuccesful in getting a 100% backup to run. Seems to be hanging or failing around 98%. Any insight or assitance is appreciated. Oh, one other thing, soft reset always seem to work with Volume down and power, so it seems the hardware buttons are funtioning correctly.

Try this for the backup issue....
Manage the backup, then delete... SETTINGS > Backup > apps + settings > manage backups > delete... This will remove the fowled backup that is not completing. To will receive a warning you will not be able to restore from the cloud until you turn backups back on.

So the idea is delete the broken backup, then turn the app + settings backup on again, then perform a backup now, and watch the magic happen it should complete.

Had this very issue when going from 8.0 to 8.1.

 

[maclancer]

I did a hard reset and now seen to be more stable

 

[qbnkelt]

OK stupid question here.... House do you do a soft reset ?
Sent from my SUPER HOT Nokia Lumia 1520 via Tapatalk

 

[blue1k]

OK stupid question here.... House do you do a soft reset ?
Sent from my SUPER HOT Nokia Lumia 1520 via Tapatalk

Hold down power and volume down. Wait till it reboots. Ignore any power down prompts.

 

[qbnkelt]

Many thanks!!!!
Sent from my SUPER HOT Nokia Lumia 1520 via Tapatalk

 

[SteveNoza]

Many thanks!!!!
Sent from my SUPER HOT Nokia Lumia 1520 via Tapatalk

Q, you came over to WP!? good to see you.

 

[bambuco]

I had to me on Thursday, all day. It did resets, powered down, I even went to at&t store for help. They didn't have any refurbs in store so they had me call customer service. Spent 35 minutes going through basics, even reset phone. Since then it hasn't happened.

Note #1: This only started since updating to Cyan, I had 8.1 via dev prog so I rolled back to get official cyan.

Note #2: About 2 weeks (after Cyan) my back button has started to "disappear" like it no longer stays lit like the windows button or search /cortana button.

Because of the back button issue and still under manf. warranty I went ahead and requested a cert. refurb device to be shipped. I happen to have a small dent that I'd like to get replaced,

 

[qbnkelt]

Q, you came over to WP!? good to see you.

Thank you! Yup, been wanting a WP and when I retired my Q10 I got a Lumia 1520. LOVE IT!!! ❤