• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Groove music is always signing in and not updating offline music files

Nova Nguyen

New member
Feb 15, 2017
I am using a Microsoft Lumia 540, just upgraded from Windows Phone 8.1 Denim to Windows 10 Mobile, OS build 10.0.14393.693, firmware 02074.10000.15174.44002.
I upgraded it today, Feb 15th, 2017.
Everything is fine, but the Groove Music app.
I changed my region to US on the phone and on the Xbox account, restarted my phone but it was still the same.
It is always "Rebuilding your collection" + "setting things up" when opening the app, and there is a logo of "Signing in" above the "Try a Music Pass" when I tap on the "sandwich" bar on the top left. No music found.
The Groove Music on my phone is latest version I updated in the Store.
I need it to play my songs on SD card when I am not Internet connected.
Waiting for help!
Thank you!