I have contacted VZ and HTC, and both basically told me they would look into the problem of the phone giving an audible alert when you miss a call even though the phone is completely silenced. Well, they both told me that months ago, and I have not heard anything else. I tried sending a follow up message to HTC and got no reply. I am going to have to dump this phone I can't find a fix soon. I have already gotten some ticked off clients for the d@mn thing going off in meetings. I can't take it into Court at all.