Having Windows 10 preview sound problems?

[alien_roger]

this solved my problem
kb stonegroup co uk/index "dot" php?View=entry&EntryID=289

answers microsoft com/en-us/insider/forum/insider_wintp-insider_devices/update-audio-issues-in-windows-10-technical/ba8c42fc-0dee-4cf3-b4a4-a78b2def2ec3

 

[EWT-Digital]

Hi johnwinkmsft

After a big update yesterday the realtek drivers stoped working and it was not even possible to install new ones.

I disabled the audio drivers from the graphic card and eventually got windows to accept the realtek drivers for the audio card.

There is another issue I found, and although it was no big problem for me, it can be for other people.

When I installed windows 10 I did not format because I did not want to loose the stuff on the old version of windows. So far so good. Windows 10 just like previous versions created a folder windows.old with the old windows instalation on it.

Yesterday, after the last big update, without asking, windows did exactly the same but with the windows 10 instalation.

In other words, it deleted everything on "windows.old" folder and changed it for the windows 10 instalation from before the update.

So, everything I had there inside the "windows.old" folder from previous windows 7, simply disapeared. That was not nice.

 

[Povilas Kalvaitis]

sorry, wrong driver name, the driver who fixed my problem is Audio_Realtek_Win7_64_VER6016937.zip

 

[Mark Kaplan]

The last build cleared my audio issues

 

[Patrick Neilson]

Hi,
I'm also having problems, with streamed audio on my desktop PC from an internet radio station in the U.K. It works fine, until the screensaver cuts in, and then it mutes. Cancelling the screensaver restores the sound. Any ideas?

 

[Alberto Giliberti]

Many thanks,now audio works perfectly!!!

 

[deux_tt]

Sorry I did not reply before this.
Since this PC as first tried to update to build 10049 is as failed after trying to load it for about 3 or 4 hours with a black screen and a circle with percentage going up or was it really? Lol it was so slow.

Now the sound still works but it crash my video driver.
Since then I am having a hard time with any stream I go to.
YouTube and Facebook and any site I try.

I will look around for a tread about it.

 

[BaronStrage]

Hiya. I'm using VIA HD audio with Windows 10 build 100049. During startup, the audio crashes, and the sound is showing a red X. I run the troubleshooter, and since I have some corsair gaming headphones, it asks if I want to set them to default. I apply the fix, fix doesn't work, but audio works again. I'm using the S/PDIF connection, so I have no idea what is happening. I did save the event log for the driver.

***NOTE*** change the .txt extension to .evtx since I couldn't post it any other way.

Thanks for your time.
Chris

PS. I tired the OEM drivers, but it still crashes, and when the troubleshooter launches, it installs the microsoft drivers again, then sound works for a while untill next reboot.

 

[Ram Abhishek]

i have updated windows 10 and my system says that no audio ouput is installed.

 

[Carl Denbow]

I have exactly the same problem. Drivers are installed. DM is happy, but CP Sound says "no audio devices installed."

 

[Rebecca De Munter]

i re-installed windows 10 but first i didn't have any sound; now i only have the pings from windows but when i want to play music from my external hard disk or watch something on youtube sound doesn't work. please help

 

[milkyway]

i found out how to fix my Firewire-related audio problems:
I noticed that the frame rate was skipping wildly between 44.1, 88.2 and 96 kHz. I then fixed it at 44.1 kHz and now it works!

 

[lunario]

hello all since build 10041 via audio stops working symptoms are after an hour or so after playing video
the sound starts playing slow motion and the video slows down too the speed. same with games.
it can't be fix until after reboot, and yes I've tried the disabled all enhancements trick . had to revert to win 8.1 sadly

 

[Shozab Haider]

sound problem windows 10 build 9966 in my hp sleekbook pavillion problem solve after restart but come again

 

[Tourniquet]

Hi,
I have two big Problems with Windows 10:
First I have some sound drop outs every now and then for example when I listen to music with WMP with my Logitech Headset.

My second Problem is, that i have a VERY bad disorted sound while phoning via Ninja Lite G711a / G711u codec. Its unusable this way.

Please fix this. When Vista SP1 came out, my Logitech headset didn't work either (different headset). :winktongue:

------------------
System Information
------------------
Time of this report: 4/17/2015, 01:40:30
Machine name: WIN-2EEFCUC643P
Operating System: Windows 10 Pro Technical Preview 64-bit (10.0, Build 10049) (10049.fbl_impressive.150325-1700)
Language: German (Regional Setting: German)
System Manufacturer: Dell Inc.
System Model: Studio XPS 8100
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
Memory: 12288MB RAM
Available OS Memory: 12248MB RAM
Page File: 3781MB used, 10897MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10049.0000 64bit Unicode
-------------
Sound Devices
-------------
Description: Headset (USB-Audioger?t)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_046D&PID_0A0B&REV_1013&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.10049.0000 (German)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/26/2015 09:59:24, 131072 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Lautsprecher / Kopfh?rer (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1028040D&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7458 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 4/17/2015 00:59:19, 4423000 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[hotphil]

There's a lot of comments on the Realtek drivers you're having trouble with. Have a search around the forums. But no one here can "fix" it - you'd need to ask Microsoft or Realtek (who'll likely say it's not a "fault", as the OS isn't released).

 

[GregBeth Werdin]

Yes it is a realtex sound issue. The driver will not install even under the windows 8 mode. So in the preview edition I have no sound at all.

 

[hotphil]

have a check around the other threads - you may find someone mentions a particular driver version that seems to work with your hardware.

 

[Beacon80]

Just picked this up, and I'm noticing a few games are missing audio. So far it's just been Mass Effect 3 and Talisman. I checked my audio drivers, and they're all up to date. Anyone else having this problem?

 

[Rahul Kumar45]

I got an update for the Windows 10 and from then, my audio isn't working. The trouble shooter too hasn't been able to figure it out.