Health Band 2 cannot connect after s/w upgrade with Health app. Can I get some help?

[Eric-Live Visser]

Health Band 2 cannot connect after s/w upgrade with Health app.

Hi
I cannot connect to the Band anymore after band s/w upgrade.
WP build 10586 - successful connect - automatic s/w upgrade of the band.
I could personalize the band, nice!
But then I had to use my old WP 8.1 again. The Health app could not connect. Windows Bluetooth pairing worked but the app fails.
On the WM10 the app also fails now. WM10 pairing is succesful
I did a factory rest of the band - no success.
Please advice.

 

[Eric-Live Visser]

Re: Health Band 2 cannot connect after s/w upgrade with Health app.

FIXED.
The problem is solved. since WPM10 was still connected WP8.1 could not connect.
Switch off WPM10 or disconnect band from Bluetooth WPM10.