How do I fix my phone?

[btbam91]

He touch screen isn't working properly. Can barely scroll down the main screen. It's really stuttery. When I plug it in to charge, it works fine!

Help!

 

[jimski]

Try a hard reset. Can't hurt.

Sent from my HTC Surround using Board Express

 

[btbam91]

Didn't work.

ugh, this is f'ing stupid.

 

[btbam91]

Can't even type correctly! 1 of every 5 keyboard presses actually registers....

 

[DanielCeleste]

Other than a battery pull or forced reset, it appears that nothing you do can rectify the issue because it seems to be a hardware issue. Sorry

 

[btbam91]

Aye...not ready to drop $200 on a new phone.

 

[eric12341]

If you have insurance through your carrier, they'll replace it for free. However if you don't you may be charged for a replacement or have to buy a new phone entirely. Alternatively you can send it to Samsung for repair.

 

[btbam91]

If you have insurance through your carrier, they'll replace it for free. However if you don't you may be charged for a replacement or have to buy a new phone entirely. Alternatively you can send it to Samsung for repair.

I do have insurance, so I have to pay $200.

 

[anon(5334066)]

Purchasing a new touch screen digitizer may very well fix the problem. You can typically get them for less than $100 on eBay

 

[jimski]

Does the phone have water damage or was it abused? If not it is covered by a one year warranty in the US (more or less in other parts of the world). Is the phone less than a year old? If not, then it's probably time for a replacement anyway.

Sent from my Lumia 900 using Board Express Pro

 

[btbam91]

Does the phone have water damage or was it abused? If not it is covered by a one year warranty in the US (more or less in other parts of the world). Is the phone less than a year old? If not, then it's probably time for a replacement anyway.

Sent from my Lumia 900 using Board Express Pro

You my friend are correct! I was going through the insurance claim process and it said to call AT&T because I may still be under warranty. Called them an I was! They're sending me a new phone this coming week!

 

[palandri]

You my friend are correct! I was going through the insurance claim process and it said to call AT&T because I may still be under warranty. Called them an I was! They're sending me a new phone this coming week!

Cool! Glad you got that resolved.

 

[btbam91]

So... weirdly enough, my phone KIND OF started working. The screen is a lot more responsive but the screen doesn't shut off at all when it's locked. I hit the lock button and it will shut off for about 2 seconds before it turns on again.

 

[11B1P]

So... weirdly enough, my phone KIND OF started working. The screen is a lot more responsive but the screen doesn't shut off at all when it's locked. I hit the lock button and it will shut off for about 2 seconds before it turns on again.

maybe the proximity sensor is bad?