How do I get the people mobile app to update?

[Christopher Lindsay]

How to get people mobile app to update?

I updated my contacts in outlook 2016 (desktop) and it updated my contacts everywhere except the people app on my phone. How can I force the phone to update and match? I clicked sync and it tried to copy the app contact configuration to my updates instead of the other way around. Any idea how to fix this?

 

[ttsoldier]

Re: How to get people mobile app to update?

What type account do you have set up in outlook 2016?

I always recommend updating from the website. people.live.com

 

[Christopher Lindsay]

Re: How to get people mobile app to update?

It's an outlook account. It's updated on the website but the phone app doesn't match.

 

[Chintan Gohel]

Re: How to get people mobile app to update?

It's an outlook account. It's updated on the website but the phone app doesn't match.

try to upload a csv file into the people section

 

[Christopher Lindsay]

Re: How to get people mobile app to update?

try to upload a csv file into the people section

upload a csv file into my phone?

 

[Chintan Gohel]

Re: How to get people mobile app to update?

upload a csv file into my phone?

I was a bit vague, sorry. I meant go to the browser on pc, open https://people.live.com/, and then select import contacts

 

[Christopher Lindsay]

Re: How to get people mobile app to update?

I was a bit vague, sorry. I meant go to the browser on pc, open https://people.live.com/, and then select import contacts

It's already up to date on the website. It's just not that the phone app doesn't seem to match. It's showing contacts I've deleted and such.

 

[Chintan Gohel]

Re: How to get people mobile app to update?

It's already up to date on the website. It's just not that the phone app doesn't seem to match. It's showing contacts I've deleted and such.

maybe give it some time or sync again

 

[Christopher Lindsay]

I'm just going to hard reset and start fresh. Between this and the stuck app I think it's time to face the facts that this phone is having issues.

 

[Christopher Lindsay]

Re: How to get people mobile app to update?

maybe give it some time or sync again

I dunno how but it finally synced!

 

[Christopher Lindsay]

I take that back. Some how all my contacts are now messed up smh.

 

[PGrey]

Go to your Mail app, and Sync. This will also sync the people app (and you Calendar too).

I'm not sure, there may be an atomic operation to sync people, but I'm not aware of one.

 

[Christopher Lindsay]

Go to your Mail app, and Sync. This will also sync the people app (and you Calendar too).

I'm not sure, there may be an atomic operation to sync people, but I'm not aware of one.

Do you know of a manual way to sync from the desktop program. Because it seems all the changes I've made in outlook 2016 has now be rewritten over with the old wrong info. I assume this is from my phone.

 

[PGrey]

Do you still have the (correct) changes in your desktop Outlook? If so Send/Receive will manually sync the desktop Outlook changes into your Live space, or cloud.

Before doing this, I'd disconnect your phone from ANY data sources (WiFi, Cell, etc), and try a sync from the desktop Outlook, so see if it'll overwrite the Live info.

I don't know how precedence is controlled, I'm sure there's some rules here, but they're hard to find, trying to look up precedence just pulls up a bunch of "sync to iphone"and other junk.

Be careful, if you change things on a phone/tablet/whatever, you can end up "corrupting" your Live-cloud data.
The good news is, if you disable everything else, it usually doesn't take all that long to clean things up in your desktop Outlook environment.
Then, if you sync the desktop outlook, and wait a couple of minutes, you can can re-sync the other devices to the updated info.

 

[Christopher Lindsay]

Do you still have the (correct) changes in your desktop Outlook? If so Send/Receive will manually sync the desktop Outlook changes into your Live space, or cloud.

Before doing this, I'd disconnect your phone from ANY data sources (WiFi, Cell, etc), and try a sync from the desktop Outlook, so see if it'll overwrite the Live info.

I don't know how precedence is controlled, I'm sure there's some rules here, but they're hard to find, trying to look up precedence just pulls up a bunch of "sync to iphone"and other junk.

Be careful, if you change things on a phone/tablet/whatever, you can end up "corrupting" your Live-cloud data.
The good news is, if you disable everything else, it usually doesn't take all that long to clean things up in your desktop Outlook environment.
Then, if you sync the desktop outlook, and wait a couple of minutes, you can can re-sync the other devices to the updated info.

Thanks! I'm going to try all of this ASAP and report back.

 

[Christopher Lindsay]

Do you still have the (correct) changes in your desktop Outlook? If so Send/Receive will manually sync the desktop Outlook changes into your Live space, or cloud.

Before doing this, I'd disconnect your phone from ANY data sources (WiFi, Cell, etc), and try a sync from the desktop Outlook, so see if it'll overwrite the Live info.

I don't know how precedence is controlled, I'm sure there's some rules here, but they're hard to find, trying to look up precedence just pulls up a bunch of "sync to iphone"and other junk.

Be careful, if you change things on a phone/tablet/whatever, you can end up "corrupting" your Live-cloud data.
The good news is, if you disable everything else, it usually doesn't take all that long to clean things up in your desktop Outlook environment.
Then, if you sync the desktop outlook, and wait a couple of minutes, you can can re-sync the other devices to the updated info.

Mann you are the real MVP! Everything is working and sync'd great now. Appreciate it big time!

 

[PGrey]

Mann you are the real MVP! Everything is working and sync'd great now. Appreciate it big time!

Thanks for the reply!
NP, glad I could definitively solve someone's problem for a change! Hopefully others will find the thread useful too.