You are right, I just looked into it. Places a comma adds a 2 second delay to before the auto-attendant needs the extension. Try it out! Cool thing to know!You can put an extension in as part of the phone number in the contact. Add a few commas between the main number and the extension. The comma pauses the transmission of the tones for the autoattendant to begin then the extension will be transmitted. You can also add # if necessary and pin numbers if calling into your voicemail for example.
I tried putting the comma in my voicemail but it was removed after being saved.
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