HTC One M8 for windows Keeps Rebooting

[Dewg]

I broke down and swapped the M8 at my local Verizon store for a new one. So far it's been nearly 24 hours and no reboots.

Edit: I insisted on a new SIM card as well - just to make sure.

Edit2: 22 hours - restarted. :-(

 

[Penguindrunk]

It's definitely an inconsistent issue (which I guess is a good thing?) I've had no resets the last... 36 hours maybe? I check by looking if a bunch of stuff is open when I hold back... and thus far it's been ok.

Are any of you using the Dot case? I noticed that the only time I was getting reboots was the day it was out of the case.

Perhaps the (hidden) background process required by the case keeps it from rebooting?

I'd test it but I'd rather not have my phone rebooting again lol.

This is correct.... So today.. day 6 of owning the phone is the first day i did not have reboots. Because!!!!!........

I had a text message screen open in the background the ENTIRE day. So... Having dot view for now should solve the issue gonna go pick one up.. refrained from getting one at the start because it doesnt offer the durability i want in a case. Hopefully it gets resolved soon.

So to all those with this issue.. Who love the phone and don't want to replace it... Just leave messaging open in the background. this is the longest iv gone without a auto restart.. going on 12 hours now. I will update if it restarts with messaging open. to debunk it... but for now it has somewhat solved it.

 

[Mr. MacPhisto]

I'm just interested how much you guys that have reboot issues have allowed to run in the background via Battery Saver. I have at least half a dozen allowed background tasks with the various Bing apps, the WPCentral app, FB, Messenger, etc. I also hardly ever close things down.

Reboots without windows open is a problem, but one I understand why they missed. They built WP to manage background tasks and not require you to shut things down so much. They should be aware of issues when only the Start Screen is active, but I wonder how much they test it for that functionality.

 

[pusta]

I'm just interested how much you guys that have reboot issues have allowed to run in the background via Battery Saver. I have at least half a dozen allowed background tasks with the various Bing apps, the WPCentral app, FB, Messenger, etc. I also hardly ever close things down.

Reboots without windows open is a problem, but one I understand why they missed. They built WP to manage background tasks and not require you to shut things down so much. They should be aware of issues when only the Start Screen is active, but I wonder how much they test it for that functionality.

I let everything run in the background under battery saver, but I've always closed apps, on every platform I've had, especially Android. As I mentioned above I left apps running in the background and now my phone has been up for 1 day, 12 hours. I was having several reboots a day when closing apps. Not sure why it would make a difference, but this is obviously an OS bug.

 

[Mr. MacPhisto]

I let everything run in the background under battery saver, but I've always closed apps, on every platform I've had, especially Android. As I mentioned above I left apps running in the background and now my phone has been up for 1 day, 12 hours. I was having several reboots a day when closing apps. Not sure why it would make a difference, but this is obviously an OS bug.

It is a bug, but not one they'd test for because it's not how Windows Phone is meant to be used. That's not an excuse because it shouldn't happen and I'll wager it will not in the future because it looks to be easily replicatable. WP7 was my first smartphone and Windows Phone has always just managed the multitasking. In the past, they didn't even let us easily close out other apps easily. You could, but you had to back out of them. MS has always said that their way of suspending apps prevents the problem Android runs into.

Microsoft does need to fix it, but I can also tell you there is minimal difference in battery life if those screens remain open. My main reason for closing a window on the phone is to prevent one I want to hold from becoming #7 and falling out completely. I would like a "hold" function that we can use for important apps running that will prevent that. But the OS doesn't allow true multi-tasking like Android does because it's not necessary on a phone and eats battery. I think that will change in the future on some versions that are configured for a tablet when Threshold hits.

 

[Joseph Do]

This is correct.... So today.. day 6 of owning the phone is the first day i did not have reboots. Because!!!!!........

I had a text message screen open in the background the ENTIRE day. So... Having dot view for now should solve the issue gonna go pick one up.. refrained from getting one at the start because it doesnt offer the durability i want in a case. Hopefully it gets resolved soon.

So to all those with this issue.. Who love the phone and don't want to replace it... Just leave messaging open in the background. this is the longest iv gone without a auto restart.. going on 12 hours now. I will update if it restarts with messaging open. to debunk it... but for now it has somewhat solved it.

Same for me now, I leave messaging and the calendar open and my phone hasn't restarted for 24 hours now!

 

[HTC13]

It appears to be WP8.1.1. didn't happen with WP8.1. I have also noticed that it happens when I create live folders on the start screen. When I removed the folders reboots stopped happening.

 

[Dewg]

I've stopped rebooting - it's been just over 48 hours. All I did was keep Messaging open in the background (as suggested above) - but I also uninstalled Skype. I read several threads about Skype causing rebooting on older Windows Phones, so I thought I'd remove it to see (I don't use it on my phone - I have a Surface tablet for that).

So far - so good.

 

[cbreze]

It appears to be WP8.1.1. didn't happen with WP8.1. I have also noticed that it happens when I create live folders on the start screen. When I removed the folders reboots stopped happening.

The M8 is still running whatever software it came with isn't it? It's only been out just over a week.
I've not experienced any rebooting tho. Also don't worry about closing stuff either.
FWIW, I use live folders, still no reboots.
Interesting about Skype. Makes me want to start speculating if the reboots aren't all connected by one or more suspect apps.

 

[waazzupppp]

I uninstalled all my Apps from SD and moved them back to the device memory... No reboot issues since! Anyone want to try and confirm this as a help?

 

[debotton]

I didn't think mine did but it does as well every now and then.

 

[J4rrod]

It's probably a WP issue and not device related.. My 920 did that all the time, my 1020 less often but still at least once per day, and so does my 925...

Negative on that. I owned a Focus on WP day one, and had WP since then across a 900, Titan II, 920, and 925; maybe 10 reboots in those 4 years.

 

[Dewg]

Well - running an app (Messaging) in the background did the trick. I've been a week now, no restarts.

 

[Meat Sammiches]

Well, I've been running the messaging app in the background and it ran for a good 12 hours but just rebooted itself. If it continues to do this into tomorrow I am switching models.

 

[Edward Meitzen]

I have my HTC One M8 since 8/24/14 no random reboots, except for today and found this thread. The only change to the phone in the last 24 hours is activating the Verizon Messaging service for multiple devices, using Office Lens for the first time, and using Here Maps. I have already used Here Drive+ with no problems with rebooting. Also, my Skype app did update last night so maybe on to something with the Skype app causing problems. I will start with uninstalling the messaging service from Verizon and see how that goes.

Also an edit. I have Nokia 923 and Nokia 822 with no rebooting issues. However, with my experience rebooting issues have been more software/app related than Hardware.

 

[Adrynalyne]

It's an OS issue.

It happens during network transitions in fringe areas. The power fluctuations caused by it trying to latch onto LTE and failing cause the OS to sometimes crash.

I've had a reboot and I saw how it unfolded. Android used to have this issue, so it can be fixed by software.

 

[vzwdj]

Has anyone had any issues with Data connection not reconnecting after being in an area without service? This has happened to me multiple times and only fix was to restart the phone...anyone else have this?

 

[scotiez]

I don't think my problem was network or data connections. I have narrowed it down to a software bug of why my phone was rebooting every hour to 1 1/2 hours. 1st I went to the Verizon store last night and they did nothing for me since I had my phone for over 14 days. They told me they could warranty it and have one sent to me instead of just giving me a new one right there, and its not guaranteed that I would get a new one. So I told them to forget it and i'll look for another solution even if I have to purchase one out right.
After I got home from Verizon I searched on the internet again and read many threads on the HTC One m8 rebooting. I have gone into setting and turned off every app that can run in the background EXCEPT for Cortana and my Calendars app. Then I left open the Calendar and Music app instead of closing them. This seems to have done the trick. By leaving the app open the phone things I am still using that app instead of sitting idol which is when my phone was rebooting. My phone has now been running for over 17 hours without a reboot. I will slowly turn the apps on to run in the background so I can find out which app was causing trouble. I am sure over time there will be a software update but till now I think I solved my problem.

 

[ShannyMan]

I too have been experiencing this issue very badly. Already swapped out the phone at Verizon, tried installing a bare minimum complement of apps and it still happens. Even with ALL apps set to not run in the background. I tried the trick mentioned in previous posts, regarding keeping apps open in the background. It didn't work for me.
Along with the reboots, the device is also doubling as a pocket heater. Until the battery drains at least. Rebooting and wiping didn't fix that either. It seems to stop once I put the device in airplane mode though, so I think I've narrowed down my issues to either the cellular antenna, or WiFi.

 

[scotiez]

I've now been over 24 hours without a reboot. Some say its the bing weather app, but I'm not sure. I did turn that app off though so it doesn't run in the background. Some also say there phone gets hot. Mine never did, just kept rebooting every hour. I thought it was really strange having the phone for o3 weeks then out of the blue started rebooting, every time it rebooted it was sitting idol, except one time I was playing music. Anyway I am going to let it go like this till tomorrow morning and if still no reboot i'll start turning things on to see what happens.