If a product doesn't live up to its claims of course it should be returned, WP is no different.Let me just say... WP can't afford to have returns, it will die a slow wiithering death if that happens across the board and we'll be left with a 2 choice market and frankly that isn't a good thing.
Indeed! There's a motto on the wall near my desk at work with a quote by Bill Gates himself:
"Your most unhappy customers are your greatest source of learning."
Here's the quote.