I have a virus on my windows 10 dee laptop that greys out my options to change anything

[Windows Central Question]

It keeps me from getting any updates and turns off my windows defender. And I've noticed that everything is set to group policy.also it won't let me online even when I have internet

 

[holdum333]

Hi Welcome to Windows Central. Sounds like it's time for a clean install! How to do a clean installation of Windows 10 | Windows Central
If you need more help, please join the forum and someone will help you!

 

[shmsnh]

Or, if you don't want to do a clean install, you could try downloading any one of the offline malware removal tools using a different device connected to the internet. Here is one such tool: https://support.microsoft.com/en-gb/help/17466/windows-defender-offline-help-protect-my-pc

 

[holdum333]

Hi Thanks for joining friend! There are a lot of off line scanners. Here's my favorite!:wink: Give it a look!
I just spent all day getting rid of "Mad Dog" It was one tough son of a gun!:wink:
https://forums.windowscentral.com/e...nload%2Ftools-and-utilities%2F&token=STSTSul0
Here's 10 more!:grin:
https://www.raymond.cc/blog/portable-emsisoft-anti-malware-5-0-from-free-emergency-kit/