Is anyone else having issues with Zune recognizing there phone?

[gsquared]

Noticed this when I upgraded to the 4.8 software version. Zune will start up when I connect the phone but shows no device connected. The PC recognizes the phone just fine as well. It does show as two devices now instead of one (Samsung SHG-i917 and Windows Phone USB).

I've tried everything I can think of including reloading both my phone and PC (from OS up). I did a Google search for "windows phone 7 pc driver" and first thing that comes up is others describing the same situation. There is also a cat in the Samsung Focus board here with same issue. The MS solutions provided are useless.

Any advise would be appreciated....

 

[Jazmac]

There is an update to Zune that simply will not install on either my desktop or my laptop. I have the latest NT framework installed so that's probably not it. I may need to reboot and try again. Windows 7, I hardly ever need to reboot anymore.

 

[wolf1891]

I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).

 

[TheWeeBear]

I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).

I get that on my PC too and it's a relatively new one. Have to move the Skype phone into another USB now and again to get windows to see it. Doh!

Not had any Zune & WP7 problems so far. Long may that continue.

 

[gsquared]

Update:

It turned out to be the phone. Specifically the mini-USB port. Got a replacement and the issue is resolved. My phone was a refurbished model so I suspect whatever happened was likely the original issue with that device.