Is anyone else having issues with Zune recognizing there phone?

gsquared

New member
Jun 26, 2011
1,365
0
0
Visit site
Noticed this when I upgraded to the 4.8 software version. Zune will start up when I connect the phone but shows no device connected. The PC recognizes the phone just fine as well. It does show as two devices now instead of one (Samsung SHG-i917 and Windows Phone USB).

I've tried everything I can think of including reloading both my phone and PC (from OS up). I did a Google search for "windows phone 7 pc driver" and first thing that comes up is others describing the same situation. There is also a cat in the Samsung Focus board here with same issue. The MS solutions provided are useless.

Any advise would be appreciated....
 

Jazmac

New member
Jun 20, 2011
4,995
4
0
Visit site
There is an update to Zune that simply will not install on either my desktop or my laptop. I have the latest NT framework installed so that's probably not it. I may need to reboot and try again. Windows 7, I hardly ever need to reboot anymore.
 

wolf1891

New member
May 12, 2011
354
3
0
Visit site
I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).
 

TheWeeBear

New member
Jan 9, 2011
5,285
17
0
Visit site
I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).
I get that on my PC too and it's a relatively new one. Have to move the Skype phone into another USB now and again to get windows to see it. Doh! :)

Not had any Zune & WP7 problems so far. Long may that continue. :)
 

gsquared

New member
Jun 26, 2011
1,365
0
0
Visit site
Update:

It turned out to be the phone. Specifically the mini-USB port. Got a replacement and the issue is resolved. My phone was a refurbished model so I suspect whatever happened was likely the original issue with that device.
 

Members online

Forum statistics

Threads
323,136
Messages
2,243,316
Members
428,029
Latest member
killshot4077