Hello U.K. and Canada... Wondering where your Microsoft Surface is? Still waiting by the door hoping it will arrive today? Sorry, but reality is that there was never a chance of it being delivered to U.K. or Canadian residents on the 26th.
I'm in Canada myself, and made many a phone call. No word has ever been sent to me regarding the shipment of my order and for us in Canada and the U.K., you'll never find mention of it with FED EX or UPS even with the reference number.
I've placed many calls to Microsoft this week and each time I spoke with someone who said delivery would be by the 26th. When I asked if they had specific info for Canada, they stated "NO", their info was only for the U.S.
For us Canadians and U.K. citizens, you'll recall that Microsoft sent out an email to all U.K. and Canada customers saying that their order will not ship until November 2nd. When the media caught wind of this, it made some headlines. The embarrassed Microsoft PR department quickly said it was an error, and everyone would receive the product on the 26th.
Then on the 26th, all of us in the U.K. and Canada received an email saying that just in case you don't get it on the 26th, here is $50.
Microsoft knew, and knows that no one in Canada or the U.K. will receive an order today. In addition, they are hoping that people receive their orders on the 30th (call Microsoft today and as about this, they will say "probably" the 30th). The reality is, that many of us who live outside a major city will not receive their product until November 2nd or much later.
So much for pre-ordering through Microsoft. What I hate the most is that Microsoft knew all along that they could not ship by the 26th, but yet stayed quiet about it. Bad customer business methodology.