Issue with latest update

[paul8899]

Hey,

I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?

 

[paul8899]

Issue with latest update cant unlock phone

Hey

My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it

 

[ttsoldier]

Re: Issue with latest update cant unlock phone

Hey

My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it

Known bug.

You will need to hard reset.

 

[paul8899]

Re: Issue with latest update cant unlock phone

How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too

 

[ttsoldier]

Re: Issue with latest update cant unlock phone

How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too

https://support.microsoft.com/en-us/help/10666/windows-phone-reset-my-phone

You will lose all your info

 

[paul8899]

Re: Issue with latest update cant unlock phone

ok thanks, i tried a soft reset first and that didnt work so doing the hard reset, it dont bother me if i lose stuff, i just want my phone to work.

Here is the article what Microsoft provided me http://answers.microsoft.com/en-us/...ws-phone/4ec36474-c21e-4aec-ad1b-30f3afaf824d

 

[Chintan Gohel]

Hey,

I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?

this is a bug on the fast insider build 14926 - do you have that? Only solution is a hard reset I believe

 

[xandros9]

Duplicate threads merged.