Issue with new firmware install

[smoheath]

So I was updating my surface pro 2 today with the new firmware and it bricked my surface. This was the worst time for something like this to happen because I have a final report due tomorrow. So I head to the Microsoft store. Fortunately I'm only ten minutes away. They tell me that my surface needs to be completely refreshed for any chance of salvaging it. This of course didn't work. Then they told me they didn't have any 64GB versions in stock. I was really bummed. While I waited a bit longer for them to find a solution, he came back and told me they would give me 128GB version free of charge. I was like, "Holy Crap, you just made my day." I also got to keep my old charger and pen. And I get 200 more GB of SkyDrive storage. Lets just say a very awful day turned into an awesome one. Moral of the story, Microsoft customer service is pretty legit.

 

[Laura Knotek]

I'm glad they took care of you at the Microsoft store. That's great to hear when customer service is good.

 

[zariman]

What would be even cooler is if they didn't have any SP2 in stock except the 8GB ram and 512GB model and gave you that free of charge

 

[unstoppablekem]

That's nice they could upgrade you!

 

[unstoppablekem]

What would be even cooler is if they didn't have any SP2 in stock except the 8GB ram and 512GB model and gave you that free of charge

That would be cool!

 

[smoheath]

That would be mind blowing. But probably not realistic.