Update download issue fix
I was having an issue downloading the update. I had gone to the Nokia Web site and followed the directions exactly and Zune wasnt popping up the update window for my phone when I plugged it into my pc. So i used the Nokia Customer Care chat and the lady took 10 minutes to check and see if the OS version I gave her was the right one. During that 10 minutes, I decided to uninstall Zune (which I had only downloaded 3 days before) and reinstall it. It worked. So if you are having an issue with the Zune not recognizing your device for the update, try uninstalling and re-installing first