Latest firmware update broke Windows hello?

[anon(5383410)]

At this one it's just arbitrary whether or not Windows hello who work it is the screen so just get stuck on "turning camera on". I submitted feedback and just hope a future update will fix it.

 

[zerospace-net]

At this one it's just arbitrary whether or not Windows hello who work it is the screen so just get stuck on "turning camera on". I submitted feedback and just hope a future update will fix it.

Well by this point, MS should be aware of the issues with Hello since the 2/17 update, so with any luck, the next firmware update will address them. There are posts on their own support forums detailing the same sort of issues folks here are describing.

offbeatbop -- since yours is a seemingly random, intermittent issue, have you tried reinstalling the Windows Hello drivers? MS now offers all of the Surface Book drivers and firmware in a nice little package on their site: https://forums.windowscentral.com/e...ad%2Fdetails.aspx%3Fid%3D49497&token=mGfoQXh9

 

[anon(5383410)]

Well by this point, MS should be aware of the issues with Hello since the 2/17 update, so with any luck, the next firmware update will address them. There are posts on their own support forums detailing the same sort of issues folks here are describing.

offbeatbop -- since yours is a seemingly random, intermittent issue, have you tried reinstalling the Windows Hello drivers? MS now offers all of the Surface Book drivers and firmware in a nice little package on their site: https://forums.windowscentral.com/e...ad%2Fdetails.aspx%3Fid%3D49497&token=pVFAWq-l

I haven't tried reinstalling the drivers. I'll give it a shot, thanks.

 

[BLKahuna]

I recently had the endless "Turning camera on" problem. It went from happening occasionally to happening every time. If I went to try to train Hello to recognize me better it reported there was a problem with the camera. The other odd thing I noticed was how long it took to change from the front-facing to rear-facing camera in the actual camera app.

I went to https://forums.windowscentral.com/e...www.microsoft.com%2Fsupport%2F&token=LhZ33hUY and hunted down the drivers for the Surface Book. It's all one big download with all the drivers in it - dated 2/22/16. I downloaded this and ran the setup that installs all the drivers. When I rebooted, my camera was fixed and hasn't done the turning on thing once since then.