Locked Out of phone, while phone in pocket and screen lock was on!

[styeffo69]

Can anyone help me please, over the past week whilst my phone was in my pocket and locked there seems to have been something switching on a screen magnify option, this has happened a few times and on each occasion, ive popped out the battery and restarted it.....fine.

However today the same happened and so i did the same, but when i put the phone back on it says please try again in 93,604 minutes.......i havent had it a week yet and i feel its on its way back to the shop.....any advice please as i think its a great phone.

 

[phirefly]

Instead of returning it you could do a hard reset and restore a backup to it. I'm not sure of the button combo for a 535 hard reset but I'm sure they are here in the forums somewhere.

 

[someone2639]

The first problem is easily solved with double tapping with two fingers.

Not sure how to solve the second one, but next time, use a bigger pocket.

 

[Harrie-S]

See the link how to hard reset the 535.
http://factoryhardreset.com/microsoft-lumia-535-hard-reset/

 

[Harrie-S]

And to prevent the accidental launch of the screen magnifier. Go to settings > ease of access > and switch of "screen magnifier"

 

[styeffo69]

Thanks for that, but I've never turned it on lol.....however thanks everyone, fixed with a hard reset.

 

[mortici]

You didn't have to hard reset, all you needed was a valid SIM that would connect to the network. My guess is the time/date was off on the lock screen? Once it updates the date/time the lock is removed. I learned this after disconnecting the battery to fix a 925.

 

[Harrie-S]

But does that also work if date and time is not set to automatic?

 

[styeffo69]

You didn't have to hard reset, all you needed was a valid SIM that would connect to the network. My guess is the time/date was off on the lock screen? Once it updates the date/time the lock is removed. I learned this after disconnecting the battery to fix a 925.

Fair point, my SiM was in there and valid, but auto update time was not on.....