Lumia 1020 Camera/Video Issues

Goobers

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Aug 16, 2013
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I am having issues with my 2-week old Lumia 1020 when taking photos or video. The image constantly shakes and is very noticeable when I zoom in on a subject. While the photos come out almost perfectly fine, the video results are shaky and there's nothing I can do about it. I have the same issues when the camera grip is mounted to a tripod.

Video shake when zoomed in:

Video shake when unzoomed:
Lumia 1020 - Video Shake unzoomed - YouTube

Before I try to get a replacement, has anyone else experienced this at all?
 

tgr42

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Jul 31, 2012
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Someone else in this forum had the same exact problem. Your phone is busted. :( You should arrange an exchange as soon as possible.
 

Goobers

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Aug 16, 2013
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Went to the Microsoft Store nearby and they replaced my phone no questions asked. They were shocked when I showed them the two videos I linked above; first time a few of the employees in the store had seen a busted image stabilizer like that.

No hassle replacement. No complaints for their excellent service!
 

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