Lumia 1520 (VF Ireland) not seeing Cyan update

[WPCentral Question]

I have confirmed with Vodafone Ireland and the Nokia Availaility page that the Cyan update is available for the 1520. I downgraded to 8.0 from the 8.1 Dev Preview via the recovery tool. When I use the Phone update option it is telling me that my phone is upto date. The VF support guy suggested that I download Zune software and try to update the phone!

On the nokia page under the Latest version heading the number is 02061.00066.14253.40002 when I check my version it is 1028.3562.1402.0003. Would this have any bearing on the update not being found?

Thanks in advance for your help.

Paul

 

[David P2]

I have confirmed with Vodafone Ireland and the Nokia Availaility page that the Cyan update is available for the 1520. I downgraded to 8.0 from the 8.1 Dev Preview via the recovery tool. When I use the Phone update option it is telling me that my phone is upto date. The VF support guy suggested that I download Zune software and try to update the phone!

On the nokia page under the Latest version heading the number is 02061.00066.14253.40002 when I check my version it is 1028.3562.1402.0003. Would this have any bearing on the update not being found?

Thanks in advance for your help.

Paul

Truly shows how much "support" guys really know doesn't it. Is your phone a Vodafone native (ie it's your original network and hasn't been unlocked from a different network and you're using a Vodafone SIM)?

 

[Paul Matthews3]

Hi and thanks for your reply. The phone is a vodafone native I received it directly from them.

Thanks


Paul

 

[David P2]

Very strange then - it should be showing if you've done the downgrade.

 

[Paul Matthews3]

Hi David

Yes it is downgraded to 8.0 just to confirm the difference in version number s would have nthing to do with it?

Paul

 

[David P2]

Shouldn't have any bearing on it at all - it (should) detect you have an older version and offer to update it for you. It could be one of the system apps isn't the right version since the downgrade - I did the downgrade a while back and for some reason it took the phone (620) a few hours tfor the store to register updates were there.

Give this a go: download an app called "sys app pusher" and tell that to check for updates, you should be able to update the system apps (like extras+info) with that. Get all those up to date, restart the phone (just to make sure) and then check for the Cyan update.

 

[Paul Matthews3]

Hi David

Thank you for the reply. Updated various apps using the SysApp Pusher and restarted still not finding the update.

Paul